{"id":47925,"date":"2022-04-01T07:00:29","date_gmt":"2022-04-01T01:30:29","guid":{"rendered":"https:\/\/old.yellow.ai\/customer-support-automation\/"},"modified":"2023-02-01T11:19:03","modified_gmt":"2023-02-01T05:49:03","slug":"automatizacion-de-soporte-al-cliente","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/es\/automatizacion-de-soporte-al-cliente\/","title":{"rendered":"Customer Support Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns are-vertically-aligned-center\">\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<h1>Automatize e<br>personalize o&nbsp;<strong>atendimento ao cliente<\/strong><\/h1>\n\n\n\n<p>N\u00e3o deixe seus clientes esperando por uma solu\u00e7\u00e3o. Com um chatbot de IA, resolva consultas sob demanda, 24 horas por dia, em qualquer l\u00edngua, mediante texto e voz. Atenda automaticamente 70% das consultas e conecte facilmente o usu\u00e1rio a agentes ativos quando necess\u00e1rio. Literalmente o melhor de dois mundos.<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/old.yellow.ai\/es\/request-demo\/\">Solicite uma demonstra\u00e7\u00e3o<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"518\" height=\"518\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/customer-support-banner2.gif\" alt=\"\" class=\"wp-image-379\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_e53429f632f8ea7e8c2001eb4ff6ce91\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"20\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De aumento em CSAT<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"80\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De autosservi\u00e7o em perguntas frequentes<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De redu\u00e7\u00e3o do custo total de opera\u00e7\u00f5es (TCO)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<section class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Fa\u00e7a sorrir o<br><strong>seu cliente<\/strong>&nbsp;<img decoding=\"async\" src=\"https:\/\/old.yellow.ai\/es\/images\/customer-support\/emoji-2.svg\" alt=\"1\"><\/h2>\n\n\n  <div id=\"yellow-accordions-block_9c33af026986e53e5ab1fd804d1c9f2c\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/people.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Escute a voz de seus clientes<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Nossa plataforma de IA de conversa\u00e7\u00e3o rastreia as tend\u00eancias dos clientes e analisa sentimentos para realmente entender as necessidades dos seus clientes. Al\u00e9m disso, oferece resolu\u00e7\u00e3o r\u00e1pida e precisa reconhecendo inten\u00e7\u00f5es e sentimentos para melhorar a experi\u00eancia do usu\u00e1rio.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Group-2983.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Transfira consultas de um bot para um agente ativo facilmente <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>A IA n\u00e3o pode substituir os humanos. Isso \u00e9 claro para n\u00f3s. Nossos chatbots trazem o melhor da intelig\u00eancia humana e da IA para atender automaticamente a maioria das consultas e utilizar agentes ativos quando necess\u00e1rio. E n\u00e3o se trata apenas de transferir agentes ativos, mas de um ciclo de aprendizagem ativa entre bots e humanos. Como isso lhe beneficia? voc\u00ea consegue clientes mais felizes, e at\u00e9 mesmo empregados mais felizes.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/jhfvjdfh.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Re\u00fana-se com seus clientes onde eles est\u00e3o<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Apoie seus clientes em todo o mundo, em mais de 35 canais de texto e voz, em mais de 100 idiomas, 24 horas por dia, 7 dias por semana. Voc\u00ea precisa de mais alguma coisa? A yellow.ai tem toneladas de integra\u00e7\u00f5es para tornar suas conversas completas e produtivas, a partir do dia zero.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_9c33af026986e53e5ab1fd804d1c9f2c-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_9c33af026986e53e5ab1fd804d1c9f2c-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_9c33af026986e53e5ab1fd804d1c9f2c-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2>Converta seu atendimento ao cliente de<br><strong>um centro de custo para um centro de lucro<\/strong><\/h2>\n\n\n  <div id=\"yellow-accordions-block_eb908d0e57bc6f0693a907f11a517994\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Reduza o custo total das opera\u00e7\u00f5es em 70%<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Nossos chatbots de autoaprendizagem automatizam ~ 80% das consultas, permitindo que seus agentes ativos atendam somente solicita\u00e7\u00f5es cr\u00edticas. A cereja no bolo? Com um ciclo de autoaprendizagem, nossos bots aprendem proativamente dos agentes ativos.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons-1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Explore percep\u00e7\u00f5es de produtos e vendas direcionadas <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>O atendimento ao cliente n\u00e3o precisa mais ser um centro de custos. Com um conhecimento e an\u00e1lise da inten\u00e7\u00e3o e do sentimento do cliente, os bots de atendimento ao cliente podem ajudar a aumentar as vendas para obter uma maior receita.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cjdsfhcjds.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Personalize conversas para atingir um maior CSAT<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Compreenda automaticamente o perfil de dados do cliente e personalize conversas, solu\u00e7\u00f5es e a\u00e7\u00f5es com base no sentimento, na inten\u00e7\u00e3o e na personalidade.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_eb908d0e57bc6f0693a907f11a517994-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_eb908d0e57bc6f0693a907f11a517994-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_eb908d0e57bc6f0693a907f11a517994-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>N\u00e3o \u00e9 magia, \u00e9 IA com nosso \u201cc\u00e9rebro\u201d<br><strong>propriet\u00e1rio de processamento de linguagem natural<\/strong><\/h2>\n\n\n\n<p>Nosso mecanismo de \u201cc\u00e9rebro\u201d de compreens\u00e3o de linguagem natural (CLN) e processamento de linguagem natural (PLN) combina autoaprendizagem de chatbots de voz e texto atrav\u00e9s do reconhecimento de inten\u00e7\u00e3o multifatorial, envolvimento efetivo do cliente e resolu\u00e7\u00e3o oportuna, tudo em tempo real com uma taxa de precis\u00e3o de 98%.<\/p>\n\n\n\n<p class=\"link\"><a href=\"https:\/\/old.yellow.ai\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/old.yellow.ai\/es\/plataforma-de-ia-conversacional\/procesamiento-natural-del-lenguaje\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mais informa\u00e7\u00e3o<\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>\u00bfPor qu\u00e9 m\u00e1s de&nbsp;<strong>1000 marcas conf\u00edan en<\/strong>&nbsp;yellow.ai?<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_4c3c17f9b86facd84798677509c1c4f3\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"300\" height=\"226\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Gartner-small.svg\" class=\"attachment-medium size-medium\" alt=\"gartner yellowai\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Plataforma de automatizaci\u00f3n de CX total reconocida por Gartner y G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/NLP-under-10-.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Cree un chatbot inteligente con tecnolog\u00eda PLN en menos de 10 clics<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/accelerate.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Excelente tiempo de obtenci\u00f3n de valor: 60% de automatizaci\u00f3n a 30 d\u00edas de su lanzamiento<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/hello-mia.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>M\u00e1s de 100 idiomas disponibles en m\u00e1s de 35 canales de texto y voz.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/integrations-small.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>M\u00e1s de 100 integraciones preestablecidas<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>We win, when <strong>our customers win!<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_106811c4a3b21ff19188d30c12f18d51\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u00abYellow.ai\u2019s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours\/month.\u00bb              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Project Director<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u00abOur bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours\/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.\u00bb\r\n\t\t\t\t\t\t\t\t              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Project Director<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cThe Domino&#8217;s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours\/month.\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">Business Unit Head<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cDottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">Lead, Digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cYellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cThe Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u00abWe are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai\u2019s chatbot.\u00bb              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Customer Experience and epayments Director, Southeast Asia, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>Mais maneiras de usar a yellow.ai para<br><strong>transformar seu neg\u00f3cio<\/strong><\/h2>\n\n\n  <div id=\"yellow-features-slider-block_d49db8e06e6686f28b208feda381be05\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/customer-engagement-automation\/\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Customer Support Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Customer Engagement<\/p>\r\n                            <p class=\"title\">Boost your customer engagement to gain higher returns<\/p>\r\n              <div class=\"content\">Enable customers to engage, with their favourite brands in real-time on achannel of their choice, fostering lifelong loyalty for the brand.\r\n\t\t\t\t\t\t\t\t<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/conversational-commerce-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Conversational Commerce -\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Conversational Commerce<\/p>\r\n                            <p class=\"title\">Improve cross-channel customer conversions<\/p>\r\n              <div class=\"content\">Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions &#8211; across languages, timelines, and channels.\r\n\t\t\t\t\t\t\t\t<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/hr-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"HR Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">HR Automation<\/p>\r\n                            <p class=\"title\">Turn employee potential into performance<\/p>\r\n              <div class=\"content\">Help your employees scale up quality work by off-loading the repetitive tasks like payroll management, tax calculation and application of leaves to yellow.ai&#8217;s digital workers.\r\n\t\t\t\t\t\t\t\t<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/itsm-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"693\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"AI-driven ITSM automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp 694w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck-300x217.webp 300w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">AI-driven ITSM automation<\/p>\r\n                            <p class=\"title\">Reduce bottlenecks with AI-driven ITSM automation<\/p>\r\n              <div class=\"content\">Improve process automation, resolve queries faster, and streamline ticketing with\t\tconversational voice and text AI-led ITSM automation. It\u2019s a one-stop-shop for all things IT.\r\n\t\t\t\t\t\t\t\t<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div \">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-9\"><div class=\"wp-block-group__inner-container\">  <div id=\"yellow-request-demo-block_b8b368a6bfc0a0a00012fd95c0577339\" class=\"yellow-request-demo\">\r\n    <div class=\"wrap\">\r\n      <div class=\"request-demo\" style=\"background-color: #f27264\">\r\n        <div class=\"request-flex\">\r\n          <div class=\"request-div\">\r\n                          <div class=\"heading\">Cree su primer Agente de AI Din\u00e1mica en menos de 10 clics<\/div>\r\n                                  <\/div>\r\n          <a class=\"request-demo-button light\" href=\"https:\/\/old.yellow.ai\/es\/solicite-demostracion\/\">Solicite una demo<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<p><\/p>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_9c33af026986e53e5ab1fd804d1c9f2c .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_eb908d0e57bc6f0693a907f11a517994 .accordion-content .content.active {\r\n          background-color: #ffffff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>Automatize epersonalize o&nbsp;atendimento ao cliente N\u00e3o deixe seus clientes esperando por uma solu\u00e7\u00e3o. Com um chatbot de IA, resolva consultas sob demanda, 24 horas por dia, em qualquer l\u00edngua, mediante texto e voz. Atenda automaticamente 70% das consultas e conecte facilmente o usu\u00e1rio a agentes ativos quando necess\u00e1rio. Literalmente o melhor de dois mundos. Fa\u00e7a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Powered Customer Support Automation Chatbot | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Powered Customer Support Automation Chatbot | 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