{"id":47923,"date":"2022-04-01T07:00:29","date_gmt":"2022-04-01T01:30:29","guid":{"rendered":"https:\/\/old.yellow.ai\/customer-support-automation\/"},"modified":"2022-08-05T18:12:00","modified_gmt":"2022-08-05T12:42:00","slug":"otomatisasi-dukungan-pelanggan","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/id\/otomatisasi-dukungan-pelanggan\/","title":{"rendered":"Customer Support Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:50%\">\n<h1>Otomatisasi &amp;&nbsp;<br>Personalisasi&nbsp;<strong>Customer&nbsp;<br>Support<\/strong><\/h1>\n\n\n\n<p>Jangan biarkan pelanggan Anda menunggu jawaban. Dengan robot pintar yang mengelola percakapan (<a href=\"https:\/\/old.yellow.ai\/id\/index\" target=\"_blank\" rel=\"noreferrer noopener\">AI-chatbot<\/a>), akan mampu untuk menjawab pertanyaan, sesuai kebutuhan, tepat waktu, semua bahasa, dalam suara maupun teks. Melayani secara mandiri 70% pertanyaan dan dialihkan dengan halus kepada agen jika diperlukan. Secara harfiah, ini merupakan pemanfaatan terbaik AI-chatbot dan agen.<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/old.yellow.ai\/id\/request-demo\/\">Permintaan Demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1200\" height=\"1200\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/customer-support-banner2.webp\" alt=\"\" class=\"wp-image-27501\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_6246b22a2d0fb\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"20\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Peningkatan CSAT<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"80\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Pengelolaan FAQ (Tanya Jawab Umum) secara mandiri<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Penurunan Total Biaya Operasional (TCO)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<section class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Mengubah keresahan pelanggan&nbsp;<br><strong>menjadi senyuman<\/strong>&nbsp;<img decoding=\"async\" src=\"https:\/\/old.yellow.ai\/images\/customer-support\/emoji-2.svg\" alt=\"Emoji\"><\/h2>\n\n\n  <div id=\"yellow-accordions-block_6246b7a375136\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/people.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Mendengarkan suara pelanggan<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Platform percakapan berbasis kecerdasan buatan (AI) dari kami melacak kecenderungan pelanggan untuk benar-benar memahami kebutuhan pelanggan. Dan menawarkan jawaban serta pemecahan masalah yang cepat dan akurat dengan mengenali maksud dan pemikiran pelanggan untuk meningkatkan pengalaman pengguna.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/conversation-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Peralihan pertanyaan dari bot ke agen, dengan lancar <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>AI tidak dapat menggantikan manusia. Kami paham. Chatbot kami memberikan yang terbaik dari kecerdasan manusia dan AI untuk melayani sebagian besar pertanyaan, dan jika diperlukan, menghadirkan agen ke dalam siklus tanya-jawab. Dan bukan hanya pengalihan kepada agen, tetapi siklus pembelajaran aktif antara bot dengan manusia. Dan dampaknya bagi Anda adalah: Pelanggan yang lebih bahagia dan karyawan yang lebih bahagia lagi.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/jhfvjdfh.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Bertemu dengan pelanggan di tempat mereka berada<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Memberikan layanan kepada pelanggan Anda di seluruh dunia, meliputi lebih dari 35 saluran teks &amp; suara, dalam lebih dari 100 bahasa, 24 jam setiap hari. yellow.ai memiliki ribuan integrasi untuk membuat percakapan yang komprehensif dan produktif, sejak hari pertama.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2>Ubah customer support Anda dari<br><strong>pusat biaya menjadi pusat pendapatan<\/strong><\/h2>\n\n\n  <div id=\"yellow-accordions-block_6246bd028a628\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Mengurangi 70% biaya operasional<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Chatbot kami yang bisa belajar-mandiri memungkinkan otomatisasi ~80% pertanyaan, dan agen nantinya hanya menangani masalah krusial. Agar semakin sempurna; Dengan siklus pembelajaran-mandiri, bot kami belajar secara proaktif dari agen.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons-1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Menjelajahi wawasan produk &#038; menjualnya <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Custumer support tidak perlu lagi menjadi pusat biaya. Melalui wawasan dan analisis mendalam pada maksud dan pemikiran pelanggan, dukungan bot bisa membantu penjualan sehingga menambah pendapatan.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cjdsfhcjds.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Personalisasi percakapan untuk CSAT yang lebih tinggi<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Secara otomatis memahami Profil Data Pelanggan dan melakukan personalisasi percakapan, solusi, dan tindakan berdasarkan pemikiran, maksud, dan persona.<\/p>\n<p>Ciptakan keajaiban dalam setiap percakapan dan menuju CSAT yang lebih tinggi.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>Tapi ini bukan sihir, ini adalah AI dengan &#8216;otak&#8217;<br><strong>natural Language Processing dengan hak cipta kami<\/strong>eksklusif<\/h2>\n\n\n\n<p>Otak Natural Language Understanding (NLU) dan Natural Language Processing (NLP) adalah mesin yang menyusun pembelajaran-mandiri dari&nbsp;<a href=\"https:\/\/old.yellow.ai\/id\/channels\/text-automation\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot teks<\/a>&nbsp;dan suara melalui pengenalan maksud multi-faktor, interaksi pelanggan yang efektif dan resolusi tepat sasaran \u2013 semuanya dilakukan dengan langsung dengan 98% tingkat akurasi.<\/p>\n\n\n\n<p class=\"link\"><a href=\"https:\/\/old.yellow.ai\/id\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"noreferrer noopener\">Pelajari Lebih Lanjut<\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>Alasan lebih dari&nbsp;<strong>1000 merek memilih<\/strong>&nbsp;yellow.ai<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_6246c77f7b1e4\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"300\" height=\"226\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Gartner-small.svg\" class=\"attachment-medium size-medium\" alt=\"gartner yellowai\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Platform CX dengan otomatisasi total yang diakui oleh Gartner &amp; G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/NLP-under-10-.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Menciptakan chatbot NLP pintar dengan kurang dari 10 klik<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/accelerate.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Time to value luar biasa &#8211; automasi 60% dalam waktu 30 hari aktif<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/hello-mia.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Tersedia dalam lebih dari 100 bahasa meliputi lebih dari 35 saluran teks &amp; suara.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/integrations-small.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Lebih dari 100 integrasi yang out-of-the-box<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>Kami menang jika <strong>pelanggan menang!<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_62b17d330301e\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;BOT percakapan yellow.ai membantu dalam menjawab lebih dari 100 ribu pertanyaan pelanggan per bulan, menghemat waktu lebih dari 10.000 jam agen\/bulan&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Direktur Proyek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;Bot kami berhasil membantu menjawab 28 ribu pertanyaan pelanggan per bulan dan menghemat hampir 2 ribu jam\/bulan. Bot telah memenuhi 10 ribu permintaan pembelanja personal dan 2 ribu permintaan penasihat kecantikan, membuat pelanggan kami puas&#8221;\r\n\t\t\t\t\t\t\t\t              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Direktur Proyek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot web Dominos berhasil membantu kami memenuhi lebih dari 280 ribu permintaan pasca pesanan pelanggan per bulan, menghemat hampir 30 ribu jam\/bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">Business Unit Head<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cDottie melayani 200 ribu+ wisatawan dan berhasil menanggapi ~704 ribu pertanyaan pelanggan setiap bulan sehingga mengurangi volume telepon masuk ke pusat kontak kami sebesar ~15%\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">Lead, Digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cChatbot yellow.ai telah membantu mengurangi 25.000 panggilan masuk ke pusat layanan telepon kami setiap bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot Urja membantu kami mengautomasi 7 juta percakapan, menghasilkan pemesanan 500 ribu LPG per bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;Kami senang dapat bermitra dengan vendor berpikiran sama yang sangat percaya pada pengalaman pelanggan yang lancar selagi meningkatkan efisiensi operasional. Kami mampu menangani volume dua kali lipat dengan ukuran tim yang sama sambil tetap melayani pelanggan kami dengan chatbot yellow.ai.&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Customer Experience and epayments Director, Asia Tenggara, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>Lebih banyak cara menggunakan yellow.ai untuk&nbsp;<br><strong>mengubah bisnis Anda<\/strong><\/h2>\n\n\n  <div id=\"yellow-features-slider-block_6246da1892296\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/sales-marketing-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Customer Support Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Interaksi Pelanggan<\/p>\r\n                            <p class=\"title\">Tingkatkan interaksi pelanggan Anda untuk mendapatkan pendapatan yang lebih tinggi<\/p>\r\n              <div class=\"content\">Mungkinkan pelanggan untuk berinteraksi, dengan merek favorit mereka secara real time di saluran pilihan mereka, mendorong loyalitas seumur hidup untuk merek tersebut.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/conversational-commerce-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Conversational Commerce -\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Perdagangan Percakapan<\/p>\r\n                            <p class=\"title\">Tingkatkan konversi pelanggan lintas saluran<\/p>\r\n              <div class=\"content\">Tingkatkan nilai sepanjang masa pelanggan dengan interaksi yang lebih tinggi, respons yang lebih cepat, CX yang dipimpin oleh percakapan yang lebih baik, dan konversi penjualan yang lebih tinggi &#8211; lintas bahasa, garis waktu, dan saluran.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/hr-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"HR Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Automasi SDM<\/p>\r\n                            <p class=\"title\">Ubah potensi karyawan menjadi kinerja<\/p>\r\n              <div class=\"content\">Bantu karyawan Anda meningkatkan kualitas kerja dengan melepaskan tugas yang berulang kepada pekerja digital yellow a.i., seperti manajemen penggajian, penghitungan pajak, dan permohonan cuti.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/use-case\/itsm-automation\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"693\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"AI-driven ITSM automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp 694w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck-300x217.webp 300w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Automasi ITSM yang didorong oleh AI<\/p>\r\n                            <p class=\"title\">Kurangi hambatan dengan automasi ITSM yang didorong oleh AI<\/p>\r\n              <div class=\"content\">Tingkatkan automasi proses, selesaikan permintaan secara lebih cepat, dan sederhanakan penjualan tiket dengan automasi ITSM suara dan teks percakapan yang dipimpin AI. Toko serba ada untuk semua yang berkaitan dengan TI.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div \">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-9\"><div class=\"wp-block-group__inner-container\">  <div id=\"yellow-request-demo-block_6246e67c3443a\" class=\"yellow-request-demo\">\r\n    <div class=\"wrap\">\r\n      <div class=\"request-demo\" style=\"background-color: \">\r\n        <div class=\"request-flex\">\r\n          <div class=\"request-div\">\r\n                                  <\/div>\r\n          <a class=\"request-demo-button\" href=\"\"><\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<p><\/p>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_6246b7a375136 .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_6246bd028a628 .accordion-content .content.active {\r\n          background-color: #ffffff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>Otomatisasi &amp;&nbsp;Personalisasi&nbsp;Customer&nbsp;Support Jangan biarkan pelanggan Anda menunggu jawaban. Dengan robot pintar yang mengelola percakapan (AI-chatbot), akan mampu untuk menjawab pertanyaan, sesuai kebutuhan, tepat waktu, semua bahasa, dalam suara maupun teks. Melayani secara mandiri 70% pertanyaan dan dialihkan dengan halus kepada agen jika diperlukan. Secara harfiah, ini merupakan pemanfaatan terbaik AI-chatbot dan agen. Mengubah keresahan pelanggan&nbsp;menjadi [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Powered Customer Support Automation Chatbot | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Powered 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