{"id":47936,"date":"2022-05-03T14:14:59","date_gmt":"2022-05-03T08:44:59","guid":{"rendered":"https:\/\/old.yellow.ai\/itsm-automation\/"},"modified":"2022-08-11T12:35:26","modified_gmt":"2022-08-11T07:05:26","slug":"itsm-automation","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/id\/itsm-automation\/","title":{"rendered":"ITSM Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:50%\">\n<h1>Manfaatkan Automasi ITSM untuk&nbsp;<strong>Meningkatkan Efisiensi Karyawan<\/strong><\/h1>\n\n\n\n<p>Tingkatkan efikasi proses organisasi Anda dengan pekerja-AI yellow.ai yang mempunyai kemampuan unik penyembuhan diri dan perbaikan otomatis, selain menyelesaikan semua tiket I.T. Anda hanya dalam beberapa detik yang ajaib.<a href=\"https:\/\/old.yellow.ai\/use-case\/hr-automation#\"><\/a><\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/old.yellow.ai\/id\/request-demo\/\">Permintaan Demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"540\" height=\"550\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-1.webp\" alt=\"\" class=\"wp-image-27709\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-1.webp 540w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-1-295x300.webp 295w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-1-24x24.webp 24w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-1-48x48.webp 48w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_6270edecd3cd7\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"50000\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Jam kerja FTE<br \/>\ndihemat<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"35\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-3 col-md-6 col-sm-12 col-12\">\n<div class=\"counter\">\n<p>penghematan biaya operasional<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>pengurangan waktu<br \/>\npenyelesaian<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t$\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"150\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tJuta\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>pengeluaran tahunan<br \/>\ndihemat<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<div class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Pekerja AI yang<br><strong>menggunakan data Anda<\/strong>&nbsp;untuk Anda<\/h2>\n\n\n  <div id=\"yellow-accordions-block_6270ee8dd3cdc\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/total-cx-automation-f6.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Mesin NLP khusus ITSM<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p><a class=\"text-decoration-none\" href=\"https:\/\/old.yellow.ai\/id\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"canonical noopener\"><span class=\"span-color\">Mesin NLP<\/span><\/a> kami dilatih khusus agar unggul di bidang TI dan mempunyai keunggulan kontekstual, di samping menjadi wadah mesin pencari terpadu dengan kemampuan pengindeksan mandiri.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-one.svg\" class=\"attachment-large size-large\" alt=\"ITSM specialized NLP engine\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/shopper-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Automasi alur kerja<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Alat automasi proses berbasis UI untuk membuat alur kerja dengan mudah, memungkinkan pemenuhan yang lancar.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp\" class=\"attachment-large size-large\" alt=\"Workflow automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp 1024w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-300x236.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-768x604.webp 768w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-510x400.webp 510w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/shopper-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Manajemen insiden cerdas<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Manajemen insiden kami yang berbasis protokol meningkatkan, mengurangi dan memberantas semua insiden keamanan &amp; memberikan laporan pasca mortem, selain dapat menyembuhkan diri sendiri.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"737\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-three.svg\" class=\"attachment-large size-large\" alt=\"Intelligent incident management\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-0\">\r\n                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-one.svg\" class=\"attachment-large size-large\" alt=\"ITSM specialized NLP engine\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp\" class=\"attachment-large size-large\" alt=\"Workflow automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp 1024w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-300x236.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-768x604.webp 768w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-510x400.webp 510w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-2\">\r\n                <img width=\"1024\" height=\"737\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-three.svg\" class=\"attachment-large size-large\" alt=\"Intelligent incident management\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/div>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2><strong>Chatbot yang belajar dari setiap interaksi untuk<\/strong><br>menyembukan diri sendiri, dari waktu ke waktu<\/h2>\n\n\n  <div id=\"yellow-accordions-block_6270f2f86a1f7\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Analitik kognitif<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Dapatkan insight real-time tentang ketersediaan agen, MTTR, volume pertanyaan, akurasi bot, adopsi mandiri, tingkat kepuasan karyawan, dan sebagainya.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-four.svg\" class=\"attachment-large size-large\" alt=\"Chatbot for Businesses\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon2.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Perbaikan instan pada kontak pertama<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Klasifikasi tiket otomatis, serah terima yang mulus pada agen manusia, dan saran otomatis berdasarkan data basis pengetahuan membantu mengurangi tumpukan tiket dan meningkatkan tingkat FCR<\/p>\n<\/p>\r\n                                <img width=\"975\" height=\"611\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp\" class=\"attachment-large size-large\" alt=\"Instant remediation on first contact\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp 975w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-300x188.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-768x481.webp 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon3.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Penyelesaian cerdas<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Ticketing yang cerdik + automasi untuk penyelesaian instan bagi kebanyakan tugas L0, L1.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"753\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-six.svg\" class=\"attachment-large size-large\" alt=\"Intelligent resolution\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-0\">\r\n                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-four.svg\" class=\"attachment-large size-large\" alt=\"Chatbot for Businesses\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-1\">\r\n                <img width=\"975\" height=\"611\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp\" class=\"attachment-large size-large\" alt=\"Instant remediation on first contact\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp 975w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-300x188.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-768x481.webp 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-2\">\r\n                <img width=\"1024\" height=\"753\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-six.svg\" class=\"attachment-large size-large\" alt=\"Intelligent resolution\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>Kini&nbsp;<strong>pecahkan masalah I.T.<\/strong><br>sebelum terjadi<\/h2>\n\n\n\n<p>Dengan bantuan asisten digital yang diberdayakan AI, karyawan Anda secara dramatis dapat meningkatkan kinerja mereka dengan berfokus pada pekerjaan penting, sehingga organisasi Anda mendapat dorongan kualitatif dan pertumbuhan eksponensial yang diperlukannya. Pelajari bagaimana&nbsp;<a href=\"https:\/\/old.yellow.ai\/id\/index\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot yang didukung oleh AI<\/a>&nbsp;dapat membantu I.T. service management.<\/p>\n\n\n\n<p class=\"link\"><a href=\"https:\/\/old.yellow.ai\/id\/request-demo\" target=\"_blank\" rel=\"noreferrer noopener\">Permintaan Demo<\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>Alasan lebih dari&nbsp;<strong>1000+ merek memilih<\/strong>&nbsp;yellow.ai<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_6246c77f7b1e4\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"179\" height=\"120\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-1.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Platform CX dengan otomatisasi total yang diakui oleh Gartner &amp; G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"176\" height=\"122\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-2.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Menciptakan chatbot NLP pintar dengan kurang dari 10 klik<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"166\" height=\"114\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-3.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Time to value luar biasa &#8211; automasi 60% dalam waktu 30 hari aktif<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"154\" height=\"120\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-5.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Tersedia dalam lebih dari 100 bahasa meliputi lebih dari 35 saluran teks &amp; suara.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"101\" height=\"122\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-4.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Lebih dari 100 integrasi yang out-of-the-box<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>Kami menang jika <strong>pelanggan menang!<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_62b1900365e5b\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;BOT percakapan yellow.ai membantu dalam menjawab lebih dari 100 ribu pertanyaan pelanggan per bulan, menghemat waktu lebih dari 10.000 jam agen\/bulan&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Direktur Proyek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;Bot kami berhasil membantu menjawab 28 ribu pertanyaan pelanggan per bulan dan menghemat hampir 2 ribu jam\/bulan. Bot telah memenuhi 10 ribu permintaan pembelanja personal dan 2 ribu permintaan penasihat kecantikan, membuat pelanggan kami puas&#8221;\r\n\t\t\t\t\t\t\t\t              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Direktur Proyek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot web Dominos berhasil membantu kami memenuhi lebih dari 280 ribu permintaan pasca pesanan pelanggan per bulan, menghemat hampir 30 ribu jam\/bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">Business Unit Head<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cDottie melayani 200 ribu+ wisatawan dan berhasil menanggapi ~704 ribu pertanyaan pelanggan setiap bulan sehingga mengurangi volume telepon masuk ke pusat kontak kami sebesar ~15%\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">Lead, Digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cChatbot yellow.ai telah membantu mengurangi 25.000 panggilan masuk ke pusat layanan telepon kami setiap bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot Urja membantu kami mengautomasi 7 juta percakapan, menghasilkan pemesanan 500 ribu LPG per bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;Kami senang dapat bermitra dengan vendor berpikiran sama yang sangat percaya pada pengalaman pelanggan yang lancar selagi meningkatkan efisiensi operasional. Kami mampu menangani volume dua kali lipat dengan ukuran tim yang sama sambil tetap melayani pelanggan kami dengan chatbot yellow.ai.&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Customer Experience and epayments Director, Asia Tenggara, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<div class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>Solusi&nbsp;<br><strong>CX<\/strong>&nbsp;tingkat perusahan pemenang penghargaan<\/h2>\n\n\n  <div id=\"yellow-features-slider-block_6270fb252eab0\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"350\" height=\"250\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1.webp 350w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1-300x214.webp 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Dukungan pelanggan<\/p>\r\n                            <p class=\"title\">Bangun hubungan pelanggan yang menyenangkan<\/p>\r\n              <div class=\"content\">Kami melampaui dukungan pelanggan prediktif dan proaktif. Kami memungkinkan merek untuk menyelesaikan masalah pelanggan dengan lancar 24*7*365 dan mengalihkannya ke agen langsung jika ada pertanyaan yang rumit.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"289\" height=\"190\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award2.png\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Interaksi Pelanggan<\/p>\r\n                            <p class=\"title\">Tingkatkan interaksi pelanggan Anda untuk mendapatkan pendapatan yang lebih tinggi<\/p>\r\n              <div class=\"content\">Mungkinkan pelanggan untuk berinteraksi dengan merek favorit mereka secara real-time di saluran pilihan mereka, mendorong loyalitas seumur hidup untuk merek tersebut.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"312\" height=\"204\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3.png\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3.png 312w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3-300x196.png 300w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Perdagangan Percakapan<\/p>\r\n                            <p class=\"title\">Tingkatkan konversi pelanggan lintas saluran<\/p>\r\n              <div class=\"content\">Tingkatkan nilai sepanjang masa pelanggan dengan interaksi yang lebih tinggi, respons yang lebih cepat, CX yang dipimpin oleh percakapan yang lebih baik, dan konversi penjualan yang lebih tinggi &#8211; lintas bahasa, garis waktu, dan saluran.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div  hide tablet\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/div>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_6270ee8dd3cdc .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_6270f2f86a1f7 .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>Manfaatkan Automasi ITSM untuk&nbsp;Meningkatkan Efisiensi Karyawan Tingkatkan efikasi proses organisasi Anda dengan pekerja-AI yellow.ai yang mempunyai kemampuan unik penyembuhan diri dan perbaikan otomatis, selain menyelesaikan semua tiket I.T. Anda hanya dalam beberapa detik yang ajaib. Pekerja AI yangmenggunakan data Anda&nbsp;untuk Anda Chatbot yang belajar dari setiap interaksi untukmenyembukan diri sendiri, dari waktu ke waktu Kini&nbsp;pecahkan [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM Automation with AI-Powered Chatbots | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Yellow.ai powered ITSM chatbot leverages advanced natural language understanding to resolve IT support issues instantly and autonomously.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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