{"id":47931,"date":"2022-04-01T07:00:29","date_gmt":"2022-04-01T01:30:29","guid":{"rendered":"https:\/\/old.yellow.ai\/customer-support-automation\/"},"modified":"2022-08-05T18:12:51","modified_gmt":"2022-08-05T12:42:51","slug":"customer-support-automation","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/ms\/customer-support-automation\/","title":{"rendered":"Customer Support Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns are-vertically-aligned-center\">\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<h1>Peribadikan<br>Sokongan&nbsp;<strong>Pelanggan<br>secara Automatik<\/strong><\/h1>\n\n\n\n<p>Jangan biarkan pelanggan anda tertunggu-tunggu penyelesaiannya. Dengan&nbsp;bot sembang Al, selesaikan pertanyaan, atas permintaan, sepenuh masa, dalam semua bahasa, ke seluruh teks dan suara. Pertanyaan layan diri 70% dan memudahkan gelung ejen langsung bila diperlukan, Yang terbaik untuk kedua-dua dunia, secara harfiah<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Minta demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video autoplay loop muted src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/CS_MLY.webm\"><\/video><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_6246b22a2d0fb\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"20\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Peningkatan dalam CSAT<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"80\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Soalan Lazim Layan diri<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Pengurangan dalam Kos Operasi<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<section class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Letakkan senyuman kepada<br><strong>pelanggan anda<\/strong>&nbsp;<img decoding=\"async\" src=\"https:\/\/old.yellow.ai\/ms\/images\/customer-support\/emoji-2.svg\" alt=\"1\"><\/h2>\n\n\n  <div id=\"yellow-accordions-block_6246b7a375136\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/people.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Mendengar suara pelanggan anda<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Platform perbualan Al menjejaki aliran dan analisis sentimen dengan benar-benar memahami kehendak pelanggan. Menawarkan dengan cepat dan tepat resolusi menggunakan niat dan sentimen mengenalpasti untuk membaikpulih pengalaman pengguna<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Group-2983.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Pertanyaan dipermudahkan dari bot kepada ejen <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Al boleh menggantikan manusia. Kami faham. Bot sembang kami membawa yang terbaik dari manusia dan kecekapan Al untuk layan diri kebanyakan pertanyaan, dan memberi ejen langsung apabila diperlukan. Dan bukan hanya serahan ejen langsung, pembelajaran aktif ke seluruh bot dan manusia. Bagaimana pula dengan anda? Pelanggan dan pekerja yang lebih gembira.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/jhfvjdfh.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Berjumpa dengan pelanggan di mana saja mereka berada<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Sokong pelanggan anda serata dunia, seluruh saluran 35+teks &amp; suara, dalam 100+ bahasa, 24&#215;7. Lagi? yellow.ai mempunyai ton integrasi untuk membuat perbualan yang komprehensif dan produktif, dari mulanya.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6246b7a375136-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2>Dapatkan sokongan pelanggan dari<br><strong>pusat kos ke pusat keuntungan<\/strong><\/h2>\n\n\n  <div id=\"yellow-accordions-block_6246bd028a628\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Mengurangkan jumlah kos operasi 70%.<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Pembelajaran sendiri bot sembang secara automatik penyelesaian 80%, yang tinggal hanya pertanyaan yang rumit untuk dikendalikan. Yang terbaik dari bagus? Dengan pembelajaran sendiri, bot kami dengan proaktif belajar dari ejen langsung.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons-1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Terokai pandangan produk &#038; kenaikan jualan <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Pelanggan tidak perlu menjadi pusat kos lagi. Dengan pandangan yang mendalam dan analisis kepada hajat pelanggan dan sentimen, sokongan bot membantu kenaikan jualan bagi menambah hasil.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cjdsfhcjds.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Peribadikan perbualan untuk CSAT yang lebih tinggi<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Secara automatik memahami Profil Data Pelanggan dan peribadikan perbualan, penyelesaian dan tindakan berdasarkan sentimen, niat dan keperibadian.<\/p>\n<p>Mencipta keajaiban dengan setiap perbualan dan membawa CSAT ke tahap lebih tinggi.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6246bd028a628-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>Ia bukan silap mata, ia adalah Al dengan hakmilik akal<br><strong>Pemprosesan Bahasa Semula Jadi<\/strong><\/h2>\n\n\n\n<p>Pemahaman Bahasa Semula Jadi NLU dan Pemprosesan Bahasa Semula Jadi NLP mesin \u201cotak\u201d menyusun pembelajaran sendiri dari suara &amp;&nbsp;teks bot sembang&nbsp;melalui pengiktirafan faktor, penglibatan pelanggan yang berkesan dan resolusi yang tepat pada masa yang nyata dengan 98% kadar ketepatan.<\/p>\n\n\n\n<p class=\"link\"><a href=\"https:\/\/old.yellow.ai\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/old.yellow.ai\/ms\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"noreferrer noopener\">Ketahui Lebih Lanjut<\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>Mengapa&nbsp;<strong>1000+ jenama mempercayai<\/strong>&nbsp;yellow.ai<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_62bc3bba1f77a\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"300\" height=\"226\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Gartner-small.svg\" class=\"attachment-medium size-medium\" alt=\"gartner yellowai\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Keseluruhan platform automasi CX yang diiktiraf oleh Gartner &#038; G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/NLP-under-10-.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Bina bot sembang berkuasa NLP pintar dalam kurang dari 10 klik<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/accelerate.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Masa yang sangat baik &#8211; 60% automasi dalam 30 hari siaran langsung<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/hello-mia.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>100+ bahasa tersedia di 35+ saluran teks &#038; suara.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/integrations-small.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>100+ integrasi di luar kotak<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>Kami gembira, apabila <strong>pelanggan kami gembira!<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_62bc3bd91f77b\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                BOT Perbualan yellow.ai membantu dengan jayanya memberi maklum balas kepada lebih 100K pertanyaan pelanggan dalam sebulan penjimatan lebih dari 10000 ejen-jam\/bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Pengarah Projek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot kami membantu dengan memberi maklum balas kepada 28K pertanyaan pelanggan dalam sebulan dan menjimatkan hampir 2K jam\/bulan. Bot dapat memenuhi 10K permintaan pembeli peribadi dan 2K pertanyaan nasihat kecantikan, menyenangkan pelanggan kami\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Pengarah Projek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Bot laman Domino berjaya membantu lebih dari 280K pelanggan melalui pertanyaan pesanan pos sebulan menjimatkan hampir 30K jam\/bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">Ketua Unit Perniagaan<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Dottie mengumpulkan 200K + pelancong dan berjaya memaklum balas kepada ~704K pertanyaan pelanggan setiap bulan dengan demikian dapat mengurangkan jumlah panggilan ke pusat panggilan dengan ~15%              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">Lead, Digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Bot sembang yellow.ai telah membantu menurunkan 25,000 panggilan yang masuk ke pusat panggilan kami setiap bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                The Urja Bot membantu kami mengautomasikan 7M perbualan, menghasilkan tempahan 500K LPG setiap bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Kami berbesar hati dapat bekerjasama dengan vendor yang berfikiran sama dengan amat percaya pada pengalaman pelanggan sementara meningkatkan kecekapan operasi. Kami dapat mengendalikan jumlah berganda dengan saiz pasukan yang sama dan menyokong pelanggan kami dengan bot sembang yellow.ai.              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Pengalaman Pelanggan dan Pengarah e-bayaran, Asia Tenggara, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<div class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>Banyak cara untuk menggunakan yellow.ai<br><strong>untuk menukar perniagaan anda<\/strong><\/h2>\n\n\n  <div id=\"yellow-features-slider-block_6270fb252eab0\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/delightful.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Customer Support Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/delightful.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/delightful-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Sokongan Pelanggan<\/p>\r\n                            <p class=\"title\">Bina hubungan yang menyeronokkan dengan pelanggan<\/p>\r\n              <div class=\"content\">Kami pergi jauh dari yang dijangkakan dan pelanggan yang proaktif. Kami mendayakan jenama dengan mudah menyelesaikan isu pelanggan 24*7*365 dan memindahkan mereka kepada ejen langsung yang mempunyai kes pertanyaan kompleks<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Conversational Commerce -\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Penglibatan pelanggan<\/p>\r\n                            <p class=\"title\">Melonjak penglibatan pelanggan untuk mendapat hasil pulangan yang tinggi<\/p>\r\n              <div class=\"content\">Membolehkan pelanggan terlibat, dengan jenama kegemaran dalam masa nyata pada saluran pilihan mereka, memupuk kesetiaan seumur hidup untuk jenama tersebut.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"HR Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Meningkatkan penukaran saluran pelanggan<\/p>\r\n                            <p class=\"title\">Perdagangan Perbualan<\/p>\r\n              <div class=\"content\">Meningkatkan nilai hayat pelanggan dengan penglibatan yang lebih tinggi, tindak balas yang lebih pantas, CX yang didorong oleh perbualan yang lebih baik dan penukaran jualan yang lebih tinggi &#8211; merentasi bahasa, garis masa, dan saluran.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div  hide tablet\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/div>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_6246b7a375136 .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_6246bd028a628 .accordion-content .content.active {\r\n          background-color: #ffffff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>PeribadikanSokongan&nbsp;Pelanggansecara Automatik Jangan biarkan pelanggan anda tertunggu-tunggu penyelesaiannya. Dengan&nbsp;bot sembang Al, selesaikan pertanyaan, atas permintaan, sepenuh masa, dalam semua bahasa, ke seluruh teks dan suara. Pertanyaan layan diri 70% dan memudahkan gelung ejen langsung bila diperlukan, Yang terbaik untuk kedua-dua dunia, secara harfiah Letakkan senyuman kepadapelanggan anda&nbsp; Dapatkan sokongan pelanggan daripusat kos ke pusat keuntungan [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Powered Customer Support Automation Chatbot | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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