{"id":47959,"date":"2022-05-03T14:14:59","date_gmt":"2022-05-03T08:44:59","guid":{"rendered":"https:\/\/old.yellow.ai\/itsm-automation\/"},"modified":"2022-08-11T12:41:19","modified_gmt":"2022-08-11T07:11:19","slug":"itsm-automation","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/ms\/itsm-automation\/","title":{"rendered":"ITSM Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns are-vertically-aligned-center\">\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<h1>Manfaatkan Automasi ITSM untuk&nbsp;<strong>Membaik Pulih Kecekapan Pekerja<\/strong><\/h1>\n\n\n\n<p>Memperkembangkan keberkesanan kepada proses organisasi dengan yellow.ai pekerja Al yang memiliki keupayaan unik terhadap penyembuhan diri dan pemulihan automatik selain menyelesaikan semua Maklumat Teknologi dalam masa yang amat singkat.<a href=\"https:\/\/old.yellow.ai\/use-case\/hr-automation#\"><\/a><\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\">Minta demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"540\" height=\"550\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-bg-1.webp\" alt=\"\" class=\"wp-image-35222\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-bg-1.webp 540w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-bg-1-295x300.webp 295w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-bg-1-24x24.webp 24w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/itsm-bg-1-48x48.webp 48w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_6270edecd3cd7\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"50000\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Waktu kerja FTE<br \/>\njimat<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"35\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Simpanan Op-ex<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Pengurangan dalam masa resolusi<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t$\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"150\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\tM\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Perbelanjaan tahunan<br \/>\ndijimatkan<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<div class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Pekerja Al yang menyimpan data supaya<br><strong>berfungsi untuk&nbsp;<\/strong>anda<\/h2>\n\n\n  <div id=\"yellow-accordions-block_6270ee8dd3cdc\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/total-cx-automation-f6.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Enjin NLP yang dikhususkan oleh ITSM<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Enjin NLP kami merupakan domain yang dilatih untuk kecemerlangan Maklumat Teknologi dan pemahaman kontekstual di samping menempatkan carian enjin dengan keupayaan pengindeksan.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-one.svg\" class=\"attachment-large size-large\" alt=\"ITSM specialized NLP engine\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/shopper-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Aliran kerja  automasi<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Alat automasi berasaskan UI untuk membina aliran kerja dengan mudah, membolehkan kelancaran penuh.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp\" class=\"attachment-large size-large\" alt=\"Workflow automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp 1024w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-300x236.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-768x604.webp 768w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-510x400.webp 510w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/shopper-icon.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Pengurusan Kepintaran Insiden<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Protokol kami berdasarkan pengurusan insiden yang bertambah, mengurangkan dan menghapuskan semua keselamatan insiden &#038; menyediakan laporan siasatan selain dapat menyembuhkan diri secara sendiri.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"737\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-three.svg\" class=\"attachment-large size-large\" alt=\"Intelligent incident management\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-0\">\r\n                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-one.svg\" class=\"attachment-large size-large\" alt=\"ITSM specialized NLP engine\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp\" class=\"attachment-large size-large\" alt=\"Workflow automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-1024x806.webp 1024w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-300x236.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-768x604.webp 768w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two-510x400.webp 510w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-two.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6270ee8dd3cdc-2\">\r\n                <img width=\"1024\" height=\"737\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-three.svg\" class=\"attachment-large size-large\" alt=\"Intelligent incident management\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/div>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2><strong>Bot sembang belajar semua penglibatan untuk<\/strong><br>penyembuhan, bila masanya tiba<\/h2>\n\n\n  <div id=\"yellow-accordions-block_6270f2f86a1f7\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Analisis kognitif<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Dapatkan masa yang nyata kepada ejen yang tersedia, MTTR, jumlah pertanyaan, ketepatan bot, pengangkatan layan diri, kepuasan pekerja dan banyak lagi.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-four.svg\" class=\"attachment-large size-large\" alt=\"Chatbot for Businesses\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon2.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Pemulihan segera pada hubungan pertama<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Klasifikasi auto tiket, ejen langsung yang bergerak mudah dan cadangan auto berdasarkan pengetahuan asas data membantu mengurangkan tiket yang terkumpul dan tambahan kadar FCR<\/p>\n<\/p>\r\n                                <img width=\"975\" height=\"611\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp\" class=\"attachment-large size-large\" alt=\"Instant remediation on first contact\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp 975w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-300x188.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-768x481.webp 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/chatbot-icon3.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Resolusi Pintar<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Tiket Pintar + automasi untuk resolusi tersedia kepada kebanyakan tugas L0, L1.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"753\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-six.svg\" class=\"attachment-large size-large\" alt=\"Intelligent resolution\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-0\">\r\n                <img width=\"1024\" height=\"782\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-four.svg\" class=\"attachment-large size-large\" alt=\"Chatbot for Businesses\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-1\">\r\n                <img width=\"975\" height=\"611\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp\" class=\"attachment-large size-large\" alt=\"Instant remediation on first contact\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3.webp 975w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-300x188.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-five-3-768x481.webp 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_6270f2f86a1f7-2\">\r\n                <img width=\"1024\" height=\"753\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/itsm-accordion-six.svg\" class=\"attachment-large size-large\" alt=\"Intelligent resolution\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>Selesaikan&nbsp;<strong>isu Teknologi Maklumat<\/strong><br>sebelum ianya berlaku<\/h2>\n\n\n\n<p>Dengan pertolongan Al yang diperkasakan pembantu digital, pekerja anda meningkatkan prestasi dengan memberi perhatian kepada kerja, memberi organisasi anda lonjakan yang berkualiti dan pertumbuhan eksponen yang dikehendakinya. Belajar bagaimana&nbsp;Al yang diperkasakan bot sembang&nbsp;dapat membantu servis pengurusan Teknologi Maklumat.<\/p>\n\n\n\n<p class=\"link\"><a data-type=\"URL\" data-id=\"https:\/\/old.yellow.ai\/request-demo\" href=\"https:\/\/old.yellow.ai\/request-demo\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/old.yellow.ai\/ms\/request-demo?pricing_plan=voice_starter\" target=\"_blank\" rel=\"noreferrer noopener\">Minta Demo<\/a><\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>Mengapa&nbsp;<strong>1000+ jenama mempercayai<\/strong>&nbsp;yellow.ai<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_62bc2abfd39e0\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"179\" height=\"120\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-1.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Keseluruhan platform automasi CX yang diiktiraf oleh Gartner &#038; G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"176\" height=\"122\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-2.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Bina bot sembang berkuasa NLP pintar dalam kurang dari 10 klik<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"166\" height=\"114\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-3.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Masa yang sangat baik &#8211; 60% automasi dalam 30 hari siaran langsung<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"154\" height=\"120\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-5.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>100+ bahasa tersedia di 35+ saluran teks &#038; suara.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"101\" height=\"122\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Trust-4.webp\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>100+ integrasi di luar kotak<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>Kami gembira, apabila <strong>pelanggan kami gembira!<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_62bc2aded39e1\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                BOT Perbualan yellow.ai membantu dengan jayanya memberi maklum balas kepada lebih 100K pertanyaan pelanggan dalam sebulan penjimatan lebih dari 10000 ejen-jam\/bulan\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Pengarah Projek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cBot kami membantu dengan memberi maklum balas kepada 28K pertanyaan pelanggan dalam sebulan dan menjimatkan hampir 2K jam\/bulan. Bot dapat memenuhi 10K permintaan pembeli peribadi dan 2K pertanyaan nasihat kecantikan, menyenangkan pelanggan kami\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Pengarah Projek<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Bot laman Domino berjaya membantu lebih dari 280K pelanggan melalui pertanyaan pesanan pos sebulan menjimatkan hampir 30K jam\/bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">Ketua Unit Perniagaan<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Dottie mengumpulkan 200K + pelancong dan berjaya memaklum balas kepada ~704K pertanyaan pelanggan setiap bulan dengan demikian dapat mengurangkan jumlah panggilan ke pusat panggilan dengan ~15%              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">Lead, Digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Bot sembang yellow.ai telah membantu menurunkan 25,000 panggilan yang masuk ke pusat panggilan kami setiap bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                The Urja Bot membantu kami mengautomasikan 7M perbualan, menghasilkan tempahan 500K LPG setiap bulan              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Kami berbesar hati dapat bekerjasama dengan vendor yang berfikiran sama dengan amat percaya pada pengalaman pelanggan sementara meningkatkan kecekapan operasi. Kami dapat mengendalikan jumlah berganda dengan saiz pasukan yang sama dan menyokong pelanggan kami dengan bot sembang yellow.ai.              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Pengalaman Pelanggan dan Pengarah e-bayaran, Asia Tenggara, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<div class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>Banyak cara untuk menggunakan yellow.ai<br><strong>untuk menukar perniagaan anda<\/strong><\/h2>\n\n\n  <div id=\"yellow-features-slider-block_6270fb252eab0\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"350\" height=\"250\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1.webp 350w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award1-300x214.webp 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Sokongan Pelanggan<\/p>\r\n                            <p class=\"title\">Bina hubungan yang menyeronokkan dengan pelanggan<\/p>\r\n              <div class=\"content\">Kami pergi jauh dari yang dijangkakan dan pelanggan yang proaktif. Kami mendayakan jenama dengan mudah menyelesaikan isu pelanggan 24*7*365 dan memindahkan mereka kepada ejen langsung yang mempunyai kes pertanyaan kompleks<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"289\" height=\"190\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award2.png\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Penglibatan pelanggan<\/p>\r\n                            <p class=\"title\">Melonjak penglibatan pelanggan untuk mendapat hasil pulangan yang tinggi<\/p>\r\n              <div class=\"content\">Membolehkan pelanggan terlibat, dengan jenama kegemaran dalam masa nyata pada saluran pilihan mereka, memupuk kesetiaan seumur hidup untuk jenama tersebut.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"312\" height=\"204\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3.png\" class=\"attachment-slider-img size-slider-img\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3.png 312w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/05\/award3-300x196.png 300w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Meningkatkan penukaran saluran pelanggan<\/p>\r\n                            <p class=\"title\">Perdagangan Perbualan<\/p>\r\n              <div class=\"content\">Meningkatkan nilai hayat pelanggan dengan penglibatan yang lebih tinggi, tindak balas yang lebih pantas, CX yang didorong oleh perbualan yang lebih baik dan penukaran jualan yang lebih tinggi &#8211; merentasi bahasa, garis masa, dan saluran.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div  hide tablet\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/div>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_6270ee8dd3cdc .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_6270f2f86a1f7 .accordion-content .content.active {\r\n          background-color: #ffffff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>Manfaatkan Automasi ITSM untuk&nbsp;Membaik Pulih Kecekapan Pekerja Memperkembangkan keberkesanan kepada proses organisasi dengan yellow.ai pekerja Al yang memiliki keupayaan unik terhadap penyembuhan diri dan pemulihan automatik selain menyelesaikan semua Maklumat Teknologi dalam masa yang amat singkat. Pekerja Al yang menyimpan data supayaberfungsi untuk&nbsp;anda Bot sembang belajar semua penglibatan untukpenyembuhan, bila masanya tiba Selesaikan&nbsp;isu Teknologi Maklumatsebelum [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM Automation with AI-Powered Chatbots | Yellow.ai<\/title>\n<meta name=\"description\" content=\"Yellow.ai powered ITSM chatbot leverages advanced natural language understanding to resolve IT support issues instantly and autonomously.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Automation with AI-Powered Chatbots | yellow.ai\" \/>\n<meta property=\"og:description\" content=\"Yellow.ai powered ITSM chatbot leverages advanced natural language understanding to resolve IT support issues instantly and autonomously.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/old.yellow.ai\/ms\/itsm-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-11T07:11:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2022\/05\/itsm-automation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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