{"id":47927,"date":"2022-04-01T07:00:29","date_gmt":"2022-04-01T01:30:29","guid":{"rendered":"https:\/\/old.yellow.ai\/customer-support-automation\/"},"modified":"2023-02-07T08:53:29","modified_gmt":"2023-02-07T03:23:29","slug":"automacao-de-suporte-ao-cliente","status":"publish","type":"page","link":"https:\/\/old.yellow.ai\/pt-br\/automacao-de-suporte-ao-cliente\/","title":{"rendered":"Customer Support Automation"},"content":{"rendered":"\n<section class=\"is-layout-flow wp-block-group sec-1\"><div class=\"wp-block-group__inner-container\">\n<div class=\"is-layout-flex wp-container-4 wp-block-columns are-vertically-aligned-center\">\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<h1>Automatize e<br>personalize o&nbsp;<strong>atendimento ao cliente<\/strong><\/h1>\n\n\n\n<p>N\u00e3o deixe seus clientes esperando por uma solu\u00e7\u00e3o. Com um chatbot de IA, resolva consultas sob demanda, 24 horas por dia, em qualquer l\u00edngua, mediante texto e voz. Atenda automaticamente 70% das consultas e conecte facilmente o usu\u00e1rio a agentes ativos quando necess\u00e1rio. Literalmente o melhor de dois mundos.<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/old.yellow.ai\/pt\/request-demo\">Solicite uma demonstra\u00e7\u00e3o<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column is-vertically-aligned-center\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video autoplay loop muted src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/06\/customer-support-pt.webm\"><\/video><\/figure>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\t<div id=\"yellow-counter-block_fb7c467efb24831e0d4eb18d20b48cb2\" class=\"yellow-counter template_2\">\r\n\t\t<!---->\r\n\t\t\t\t\t<div class=\"counter-sec\">\r\n\t\t\t\t<div class=\"wrap\">\r\n\t\t\t\t\t<div class=\"counter-sec-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content-main\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"20\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De aumento em CSAT<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"80\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De autosservi\u00e7o em perguntas frequentes<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-content\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-counters\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"count\" data-count=\"70\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t0\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t%\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-border-below\" style=\"background-color:;\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"counter-sec-p\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>De redu\u00e7\u00e3o do custo total de opera\u00e7\u00f5es (TCO)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t<!---->\r\n\t<\/div>\r\n\t\n\n\n<section class=\"is-layout-flow wp-block-group sec-3\"><div class=\"wp-block-group__inner-container\">\n<h2>Fa\u00e7a o seu<br><strong>cliente sorrir<\/strong>&nbsp;<img decoding=\"async\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/images\/customer-support\/emoji-2.svg\" alt=\"1\"><\/h2>\n\n\n  <div id=\"yellow-accordions-block_b326645e1b390b79fdb826958b7c4b94\" class=\"yellow-accordions\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/people.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Escute a voz de seus clientes<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Nossa plataforma de IA de conversa\u00e7\u00e3o rastreia as tend\u00eancias dos clientes e analisa sentimentos para realmente entender as necessidades dos seus clientes. Al\u00e9m disso, oferece resolu\u00e7\u00e3o r\u00e1pida e precisa reconhecendo inten\u00e7\u00f5es e sentimentos para melhorar a experi\u00eancia do usu\u00e1rio.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Group-2983.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Transfira consultas de um bot para um agente ativo facilmente <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>A IA n\u00e3o pode substituir os humanos. Isso \u00e9 claro para n\u00f3s. Nossos chatbots trazem o melhor da intelig\u00eancia humana e da IA para atender automaticamente a maioria das consultas e utilizar agentes ativos quando necess\u00e1rio. E n\u00e3o se trata apenas de transferir agentes ativos, mas de um ciclo de aprendizagem ativa entre bots e humanos. Como isso lhe beneficia? voc\u00ea consegue clientes mais felizes, e at\u00e9 mesmo empregados mais felizes.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/jhfvjdfh.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Re\u00fana-se com seus clientes onde eles est\u00e3o<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Apoie seus clientes em todo o mundo, em mais de 35 canais de texto e voz, em mais de 100 idiomas, 24 horas por dia, 7 dias por semana. Voc\u00ea precisa de mais alguma coisa? A yellow.ai tem toneladas de integra\u00e7\u00f5es para tornar suas conversas completas e produtivas, a partir do dia zero.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_b326645e1b390b79fdb826958b7c4b94-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091.svg\" class=\"attachment-large size-large\" alt=\"Listen to the voice of your customers\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_b326645e1b390b79fdb826958b7c4b94-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Frame-2039.svg\" class=\"attachment-large size-large\" alt=\"Route queries from bot to live agent seamlessly\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_b326645e1b390b79fdb826958b7c4b94-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/image091-2.svg\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-4\"><div class=\"wp-block-group__inner-container\">\n<h2>Converta seu atendimento ao cliente de<br><strong>um centro de custo para um centro de lucro<\/strong><\/h2>\n\n\n  <div id=\"yellow-accordions-block_3d225904abc2e8c0d2f8be2009b235fc\" class=\"yellow-accordions row-reverse\">\r\n          <div class=\"accordion-content\">\r\n                    <div class=\"content  active\">\r\n              <div class=\"accordion-header\" data-tab=\"0\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"150\" height=\"150\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Reduza o custo total das opera\u00e7\u00f5es em 70%<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" style=\"display: block\">\r\n                <p><p>Nossos chatbots de autoaprendizagem automatizam ~ 80% das consultas, permitindo que seus agentes ativos atendam somente solicita\u00e7\u00f5es cr\u00edticas. A cereja no bolo? Com um ciclo de autoaprendizagem, nossos bots aprendem proativamente dos agentes ativos.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"1\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/icons-1.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Explore percep\u00e7\u00f5es de produtos e vendas direcionadas <\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>O atendimento ao cliente n\u00e3o precisa mais ser um centro de custos. Com um conhecimento e an\u00e1lise da inten\u00e7\u00e3o e do sentimento do cliente, os bots de atendimento ao cliente podem ajudar a aumentar as vendas para obter uma maior receita.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                        <div class=\"content \">\r\n              <div class=\"accordion-header\" data-tab=\"2\">\r\n                <div class=\"header-left\">\r\n                  <span class=\"img-wrap\"><img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cjdsfhcjds.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/><\/span>\r\n                  <div class=\"header-section\">\r\n                                        <p><strong>Personalize conversas para atingir um maior CSAT<\/strong><\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                                <img decoding=\"async\" loading=\"lazy\" width=\"14\" height=\"8\" class=\"accordion-arrow\" src=\"https:\/\/old.yellow.ai\/wp-content\/themes\/yellow.ai\/img\/accordion-arrow.svg\">\r\n              <\/div>\r\n              <div class=\"accordion-expand\" >\r\n                <p><p>Compreenda automaticamente o perfil de dados do cliente e personalize conversas, solu\u00e7\u00f5es e a\u00e7\u00f5es com base no sentimento, na inten\u00e7\u00e3o e na personalidade.<\/p>\n<p>Fa\u00e7a magia a cada conversa e fa\u00e7a o caminho para um CSAT maior.<\/p>\n<\/p>\r\n                                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n                  <\/div>\r\n      <div class=\"accordion-image\">\r\n                    <a href=\"#\" class=\"accordion-image-div accordion-image-div-0 \">\r\n              <div id=\"yellow-accordions-block_3d225904abc2e8c0d2f8be2009b235fc-0\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-4.svg\" class=\"attachment-large size-large\" alt=\"Reduce total cost of operations 70%\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-1 \">\r\n              <div id=\"yellow-accordions-block_3d225904abc2e8c0d2f8be2009b235fc-1\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-5.svg\" class=\"attachment-large size-large\" alt=\"Explore product insights &amp; upsell\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                        <a href=\"#\" class=\"accordion-image-div accordion-image-div-2 \">\r\n              <div id=\"yellow-accordions-block_3d225904abc2e8c0d2f8be2009b235fc-2\">\r\n                <img width=\"1024\" height=\"806\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Customer-support-automation-6.svg\" class=\"attachment-large size-large\" alt=\"Personalize conversations for a higher CSAT\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/a>\r\n                  <\/div>\r\n      \r\n        <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-5\"><div class=\"wp-block-group__inner-container\">\n<h2>N\u00e3o \u00e9 magia, \u00e9 IA com nosso \u201cc\u00e9rebro\u201d<br><strong>propriet\u00e1rio de processamento de linguagem natural<\/strong><\/h2>\n\n\n\n<p>Nosso mecanismo de \u201cc\u00e9rebro\u201d de compreens\u00e3o de linguagem natural (CLN) e processamento de linguagem natural (PLN) combina autoaprendizagem de chatbots de voz e texto atrav\u00e9s do reconhecimento de inten\u00e7\u00e3o multifatorial, envolvimento efetivo do cliente e resolu\u00e7\u00e3o oportuna, tudo em tempo real com uma taxa de precis\u00e3o de 98%.<\/p>\n\n\n\n<p class=\"link\"><a href=\"https:\/\/old.yellow.ai\/conversational-ai-platform\/natural-language-processing\"><a href=\"https:\/\/old.yellow.ai\/pt\/conversational-ai-platform\/natural-language-processing\" target=\"_blank\" rel=\"noreferrer noopener\">Mais informa\u00e7\u00e3o<\/a><\/a><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-6\"><div class=\"wp-block-group__inner-container\">\n<h2>Por que mais&nbsp;<strong>de 1000 marcas confiam<\/strong>&nbsp;na yellow.ai<\/h2>\n\n\n  <div id=\"yellow-hover-box-block_da8eae5bf7b50c67f87487ebf7954d11\" class=\"yellow-hover-box\">\r\n            <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"300\" height=\"226\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/Gartner-small.svg\" class=\"attachment-medium size-medium\" alt=\"gartner yellowai\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Plataforma de automa\u00e7\u00e3o total da CX reconhecida pela Gartner e G2<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/NLP-under-10-.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Crie um chatbot inteligente com tecnologia PLN em menos de 10 cliques<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/accelerate.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Um excelente momento para obter valor<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/hello-mia.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>60% de automa\u00e7\u00e3o 30 dias ap\u00f3s o lan\u00e7amento.<\/p>\n<\/div>\r\n        <\/div>\r\n                <div class=\"single\">\r\n          <div class=\"img-div\" ;>\r\n            <img width=\"1\" height=\"1\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/integrations-small.svg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>          <\/div>\r\n          <div class=\"content\"><p>Mais de 100 idiomas dispon\u00edveis em mais de 35 canais de texto e voz<\/p>\n<\/div>\r\n        <\/div>\r\n          <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-7\"><div class=\"wp-block-group__inner-container\">\n<h2>Ganamos cuando <strong>nuestros clientes ganan<\/strong><\/h2>\n\n\n  <div id=\"testimonial-slider-div-block_19e3bda40244f9d4463cc2d0b26915b3\" class=\"testimonial-slider-div\">\r\n    <div class=\"wrap\">\r\n      <div class=\"testimonial-slider\">\r\n                  <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;O BOT de conversa\u00e7\u00e3o do yellow.ai ajuda a responder com sucesso a mais de 100 mil consultas de clientes por m\u00eas, economizando mais de 10.000 horas de agente \/ m\u00eas&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"78\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp\" class=\"attachment-medium size-medium\" alt=\"xiaomi\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15-300x78.webp 300w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/image-15.webp 510w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"50\" height=\"50\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/03\/Rectangle-1599.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ananth Prakash<\/p>\r\n                <p class=\"designation\">Diretor de Projeto<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                &#8220;Nosso bot ajuda a responder com sucesso a 28 mil consultas de clientes por m\u00eas e economizando quase 2 mil horas \/ m\u00eas. O bot atendeu a 10 mil solicita\u00e7\u00f5es de personal shopper e 2 mil de consultores de beleza, encantando nossos clientes&#8221;              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"40\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/shopper-stop.svg\" class=\"attachment-medium size-medium\" alt=\"shoppers stop\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/ishita.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Ishita Sharma<\/p>\r\n                <p class=\"designation\">Diretor de Projeto<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cO bot da web Dominos ajuda a atender com sucesso mais de 280 mil consultas p\u00f3s-pedido de clientes por m\u00eas, economizando quase 30 mil horas \/ m\u00eas\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"70\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/dominos.svg\" class=\"attachment-medium size-medium\" alt=\"dominos\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/pranshu.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Pranshu Rastogi<\/p>\r\n                <p class=\"designation\">chefe da unidade de neg\u00f3cios<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cDottie atendeu a mais de 200 mil viajantes e respondeu com sucesso a ~ 704 mil consultas de clientes todos os meses, reduzindo o volume de chamadas para nosso contact center em cerca de 15%\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"76\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/indigo.svg\" class=\"attachment-medium size-medium\" alt=\"indigo\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/rishabh.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Rishabh Ranjan Pathak<\/p>\r\n                <p class=\"designation\">l\u00edder, digital<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cYellow.ai chatbot ajudou a diminuir 25.000 chamadas recebidas em nossos call centers todos os meses\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"55\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/waste-connection.svg\" class=\"attachment-medium size-medium\" alt=\"waste connections inc\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/eric.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Eric Hansen<\/p>\r\n                <p class=\"designation\">CIO<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                \u201cO Urja Bot nos ajudou a automatizar 7 milh\u00f5es de conversas, gerando 500 mil reservas de GLP por m\u00eas\u201d              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"242\" height=\"300\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/bp.svg\" class=\"attachment-medium size-medium\" alt=\"bharat petroleum\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"51\" height=\"51\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/normal-user2.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Strategic Initiative team<\/p>\r\n                <p class=\"designation\"><\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                    <div class=\"single-testimonial\">\r\n            <div class=\"top\">\r\n              <div class=\"content\">\r\n                Estamos felizes em poder fazer parceria com fornecedores com ideias semelhantes, que acreditam fortemente na perfeita experi\u00eancia do cliente e, ao mesmo tempo, elevam a efici\u00eancia operacional. Somos capazes de lidar com o dobro do volume com o mesmo tamanho de equipe e oferecer suporte aos nossos clientes com chatbot de yellow.ai              <\/div>\r\n              <div class=\"img-div\">\r\n                <img width=\"300\" height=\"41\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/zalora.svg\" class=\"attachment-medium size-medium\" alt=\"zalora\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n            <\/div>\r\n            <div class=\"author\">\r\n              <div class=\"left\">\r\n                <img width=\"101\" height=\"103\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/kannan.webp\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>              <\/div>\r\n              <div class=\"right\">\r\n                <p class=\"author-name\">Kannan Rajaratnam<\/p>\r\n                <p class=\"designation\">Diretor de Experi\u00eancia do Cliente e epayments, Sudeste Asi\u00e1tico, Zalora<\/p>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n                <\/div>\r\n      <div class=\"pager-div\">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-8\"><div class=\"wp-block-group__inner-container\">\n<h2>More ways to use Yellow.ai to<br><strong> transform your business<\/strong><\/h2>\n\n\n  <div id=\"yellow-features-slider-block_9af77010c2fb4be1e27dc7a75154eb7a\" class=\"yellow-features-slider\">\r\n    <div class=\"wrap\">\r\n      <div class=\"slider-div\">\r\n                  <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Customer Support Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/customer-engagement-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Envolvimento do cliente<\/p>\r\n                            <p class=\"title\">Aumente o envolvimento do cliente para obter maiores rendimentos<\/p>\r\n              <div class=\"content\">Ajude aos clientes a interagir com suas marcas favoritas em tempo real num canal da sua escolha, promovendo a fidelidade perdur\u00e1vel para a marca.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                          href=\"https:\/\/old.yellow.ai\/conversational-commerce-automation\/\"\r\n              target=\"_blank\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"Conversational Commerce -\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/cross-channel-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Com\u00e9rcio de conversa\u00e7\u00e3o<\/p>\r\n                            <p class=\"title\">Melhore as convers\u00f5es de clientes entre canais<\/p>\r\n              <div class=\"content\">Melhore o valor do tempo de vida do cliente com maior envolvimento, respostas mais r\u00e1pidas, melhor CX impulsionada pelas conversas e convers\u00f5es de vendas mais altas, entre linguagens, cronogramas e canais.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"700\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"HR Automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential.webp 700w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/employee-potential-300x214.webp 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Automa\u00e7\u00e3o de recursos humanos<\/p>\r\n                            <p class=\"title\">Transforme o potencial dos empregados em desempenho<\/p>\r\n              <div class=\"content\">Ajude seus empregados a aumentar o trabalho de qualidade, descarregando as tarefas repetitivas como gest\u00e3o de folha de pagamento, c\u00e1lculo de impostos e aplica\u00e7\u00e3o de licen\u00e7as para os trabalhadores digitais da yellow.ai.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                    <a class=\"single-slider\"\r\n                        >\r\n            <div class=\"img-div\">\r\n              <img width=\"693\" height=\"500\" src=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp\" class=\"attachment-slider-img size-slider-img\" alt=\"AI-driven ITSM automation\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck.webp 694w, https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/08\/reduce-bottelneck-300x217.webp 300w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/>            <\/div>\r\n            <div class=\"content-div\">\r\n                              <p class=\"subtitle\">Envolvimento do cliente<\/p>\r\n                            <p class=\"title\">Automa\u00e7\u00e3o da gest\u00e3o dos servi\u00e7os de TI<\/p>\r\n              <div class=\"content\">Ajude aos clientes a interagir com suas marcas favoritas em tempo real num canal da sua escolha, promovendo a fidelidade perdur\u00e1vel para a marca.<\/div>\r\n            <\/div>\r\n          <\/a>\r\n                <\/div>\r\n            <div class=\"pager-div \">\r\n        <div class=\"pager\">\r\n          <div class=\"prev\"><\/div>\r\n          <div class=\"pages\"><\/div>\r\n          <div class=\"next\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n\n\n\n<section class=\"is-layout-flow wp-block-group sec-9\"><div class=\"wp-block-group__inner-container\">  <div id=\"yellow-request-demo-block_f581a3a64060033c421283bccf76d168\" class=\"yellow-request-demo\">\r\n    <div class=\"wrap\">\r\n      <div class=\"request-demo\" style=\"background-color: \">\r\n        <div class=\"request-flex\">\r\n          <div class=\"request-div\">\r\n                                  <\/div>\r\n          <a class=\"request-demo-button\" href=\"\"><\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <\/div><\/section>\n<style class=\"advgb-styles-renderer\">\r\n        #yellow-accordions-block_b326645e1b390b79fdb826958b7c4b94 .accordion-content .content.active {\r\n          background-color: #f7fdff;\r\n        }\r\n      \r\n        #yellow-accordions-block_3d225904abc2e8c0d2f8be2009b235fc .accordion-content .content.active {\r\n          background-color: #ffffff;\r\n        }\r\n      <\/style>","protected":false},"excerpt":{"rendered":"<p>Automatize epersonalize o&nbsp;atendimento ao cliente N\u00e3o deixe seus clientes esperando por uma solu\u00e7\u00e3o. Com um chatbot de IA, resolva consultas sob demanda, 24 horas por dia, em qualquer l\u00edngua, mediante texto e voz. Atenda automaticamente 70% das consultas e conecte facilmente o usu\u00e1rio a agentes ativos quando necess\u00e1rio. Literalmente o melhor de dois mundos. Fa\u00e7a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","inline_featured_image":false},"guides_categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automa\u00e7\u00e3o de suporte ao cliente - Yellow.ai<\/title>\n<meta name=\"description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Powered Customer Support Automation Chatbot | Yellow.ai\" \/>\n<meta property=\"og:description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/old.yellow.ai\/pt-br\/automacao-de-suporte-ao-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Yellow.ai\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-07T03:23:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/yellow.ai\/wp-content\/uploads\/2022\/04\/Customer-support.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"AI Powered Customer Support Automation Chatbot | Yellow.ai\" \/>\n<meta name=\"twitter:description\" content=\"Enable customer support automation for better support with Yellow.ai conversational software to achieve a higher customer experience\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/old.yellow.ai\/wp-content\/uploads\/2022\/04\/Customer-support.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/old.yellow.ai\/pt-br\/automacao-de-suporte-ao-cliente\/\",\"url\":\"https:\/\/old.yellow.ai\/pt-br\/automacao-de-suporte-ao-cliente\/\",\"name\":\"Automa\u00e7\u00e3o de suporte ao cliente - 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