How Google Business Messages Can Help Increase Conversions

Speakers

Raghavendra Kumar Ravinutala

CEO & Co-Founder, Yellow.ai

Sourabh Chatterjee

President, Head Technology and Digital Sales, Bajaj Allianz General Insurance

Rob Lawson

Partnerships, Google

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What will you learn?

The state of insurance in India and the role of conversational AI

How the insurance sector in India is evolving in a post-pandemic world and how conversational AI plays an integral role in reaching out to customers wherever they are.

Google Business Messages (GBM) as A Channel of Choice

How Bajaj Allianz has opened up a brand new conversational channel for customers, enabling hyper-personalized and contextual messaging and reducing call volumes.

Important features and usecases of GBM

Explore the multiple usecases of Google Business Messages and it’s most important features instrumental in reaching out to customers with ease.

About Speakers

Raghavendra Kumar Ravinutala

CEO & Co-Founder, Yellow.ai

Raghu Ravinutala is the CEO and Co-Founder of Yellow ai, a conversational AI company enabling enterprises to automate their core business processes and maintain business continuity. He is an alumni of NIT Warangal where he completed his B-Tech in the year 2000. Ever since then, Raghu has been working in the field of technology both in the bay area and India.

Sourabh Chatterjee

President, Head Technology and Digital Sales, Bajaj Allianz General Insurance

Sourabh is a digital enthusiast looking after everything related to digital at Bajaj Allianz General Insurance. Over the last 20 years he has led technology delivery, consulting, sales and business development, and support with Fortune 500 and General Insurance companies in the US and leading insurance carriers in both General and Life Insurance sector in India.

Rob Lawson

Partnerships, Google

Rob is currently growing Google’s Business Messaging system through partnerships with customer service platforms, brands, bots, aggregators, and mobile network operators. He comes with over 30 years of experience and focuses on creating global partnerships that create value, revenue, and growth.