envision

Envision by Yellow.ai is a one-of-its-kind content property with technology at the center of it all. The objective of this property is to envision the future of technology and its role in revolutionizing experiences. We aim to bring together luminaries, thought leaders, influencers, and industry experts under one roof to share their unbiased opinions in this purely educational series of events.

Sneak-peek into Envisions!

Latest

Past Events

Podcast

Envision the Future
of Generative AI for Enterprises

Leverage the potential of Generative AI to automate repetitive tasks, drive innovation, personalize customer experiences and boost efficiency!

Watch-on-demand

On-Demand Video

Unlocking the Power of Creativity: Harnessing the Potential of Generative AI in Enterprises

The application of generative AI in enterprises is just starting to unfold along with a world of opportunity. This keynote session begins with an introduction to generative AI, then dives deep into technical barriers for businesses, how to overcome them with AI and use-cases of generative AI across industries. Don’t miss out on the immersive demo of generative AI in action!

53 MIN

Leading with Generative AI: A Customer Perspective

Our panel of industry experts and customers discusses how conversational AI and generative AI can help solve even the most complex problems that modern enterprises face. Learn how to create a blueprint of success.

21 MIN

Exploring the Core Capabilities of Generative AI: A Roadmap for Business Transformation

Generative AI can automate tasks and activities that are too time-consuming or expensive while simultaneously producing more reliable outcomes. In this session, we’ll cover real-world applications of generative AI that can give an unfair advantage to businesses.

70 MIN

Finding a Business Case for Generative AI: An Analyst View

Opus Research Analysts and Yellow.ai experts come together to discuss how conversational AI can not only automate repetitive operations but also help redefine the way customers and employees interact with a business

35 MIN

Partnering for Progress: Leveraging Generative AI to Drive Innovation

Learn how by partnering with technology companies specializing in generative AI, businesses can access cutting-edge technology and expertise to help them stay ahead of the curve in their respective sectors.

18 MIN

From Natural Language Processing to Generative AI: The Evolution of Conversational AI Platforms

Tune in for an exciting journey of how Yellow.ai helped global enterprises to solve complex business problems with reliable and innovative solutions. Take a sneak peek at the latest product roadmap and upcoming innovations at Yellow.ai.

51 MIN

Envision the Future of Business Interactions

Explore the latest technologies, innovations and trends that will drive business interactions in 2023 and beyond!

Watch-on-demand

On-Demand Video

How is AI future-proofing business interactions of today?

As consumers continue to adopt new technologies and shopping habits at record speeds, brands must constantly adapt in order to stay relevant. Join our CEO, Raghu Ravinutala for an insightful keynote session where he shares how you can be future-ready by leveraging AI to create dynamic brand interactions.

46 MIN

Do chatbots really work? Decoding the business impact

Are you an executive trying to decide whether to deploy a chatbot to automate user interactions? Do you feel caught between the AI hype and the fear that bots might not treat your customers right? In this session we’ll share some real-word examples to help you decode the business impact of AI-powered chatbots.

40 MIN

Conversational AI Goes on Offense

The first wave of Conversational AI deployments largely began from a defensive position of deflecting customers from the call center with bots, but often at the expense of the customer experience. Join us as Opus Research Analyst, Scott Baker and Yellow.ai experts explore how enterprises can implement Conversational AI to not only automate processes, but also win customer trust and improve both CX and EX in the process.

29 MIN

Transforming business interactions at scale

Yellow.ai is on the leading edge of innovation where we are launching interesting platform, feature upgrades and so much more. Join us for this exciting session where our CPO, Rashid Khan, explains how our recent path-breaking technology innovations can redefine the future of business interactions and set you up for success.

24 MIN

Google’s answer to personalized conversations: take a step closer to your customers

When consumers need a business, they look to Google first. Today leading businesses aren’t just being found on search – they’re engaging the moment they’re discovered. Join this session to hear about what makes Google Business Messages such a useful communication tool, and how leading brands have used this channel to delight consumers and drive results.

29 MIN

Chapter 01

The Future of Voice AI

1hr 15 minutes

Join 10+ industry experts and 5 intriguing sessions in a quest to find out if voice AI really is the future of businesses or just another hype!

Keynote: Will Voice AI Make or Break Your CX?

Riyaz Ladiwala

Senior EVP &
Head of Technology & Operations

Riyaz is Senior Executive Vice President at Edelweiss and currently heads the tech and operations function at Edelweiss Wealth Management. He comes with over 25 years work experience in finance. He helped build the first equity and personal finance web properties in India and has played a key role in defining and delivering the overall technology architecture and strategy at Edelweiss Wealth Management.

Expert Opinion: The Role of AI in Digital Transformation

Kane Simms

Founder, VUX World | Speaker and host

Kane Simms is one of the world’s premier voice strategists, working with top brands on conversational AI and digital transformation initiatives. He’s the founder of AI consultancy and leading podcast, VUX World, is a Harvard Business Review-published thought-leader, voted in the top 10 voice AI influencers by Voicebot ai. He’s a speaker, a conversation design trainer and one of the voice AI industry’s most well-known personalities.

Case study

Arjun S

CEO

Varun Vijaygha

Global Lead – Voice Bots

Platform Demo

Experience a short live platform demo, and explore how easy it is to get started with yellow ai no-code platform.

Roundtable Discussion: Is Voice AI the Future or A Fad?

Sridhar Subbaraman

Co-founder & CEO

Sudhir Rao

Director – Partner Technology

Bradley Metrock

CEO

Neha Verlekar

Chief Manager Business Operations

Ashish Chauhan

VP of IT

Pethachi Pichappan

VP of IT

Chapter 02

The Future of Retail & E-commerce

3hrs 3 minutes

Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.

Keynote: How Zalora is preparing itself to stay ahead of the game this virtual shopping season

Kannan Rajaratnam

Regional Director of Payments &
Customer Operations

Kannan comes with over 15 years of experience in leadership roles at companies such as Groupon, Shell, and several others. Learn how his team at Zalora is planning to take on the shopping spike this holiday season by fine-tuning their digital customer engagement strategy.

Virtual Coffee table

How AI is transforming the retail space amidst a pandemic

What leaders in the retail space have to say about AI-led digital transformation
From physical to digital – Leaders talk about 10 ways conversational AI is transforming the retail space.
Conversational AI enables increase in revenue for retail – Myth or fact?
Thanksgiving, Black Friday, Christmas, New Year, singles day – Preparing your business for the virtual shopping season
Conversational AI for retail – The future or a hype?

Sanjay Kumar Tripathi

Chief Digital Officer

Pranshu Rastogi

CX Head

Prakash K. Mohapatra

Global Marketing Leader

Kartikeya Singh

Director, IT

Vach Pillutla

CEO

Nitin Agarwal

Co-founder

Neil Barman

Chief Growth Officer

Expert Session: Generate more business with Instagram Messaging

Ekta Agarwal

Strategic Product Partnership

With over 5 years of experience, Ekta has worked with popular brands such as Facebook, Zomato, Uber, and Deloitte. Unlock the key to leveraging Instagram as a marketing channel to better the retail experience for your customers.

Case Study

Justin Joseph

Head of Digital, Marketing & CRM, S.E.A.

Maneesha Bhusal

Director, Head of Customer Experience

What you will learn from Envision – The Future of Retail
and E-commerce?

Whether you’re a brand founder, CEO, CIO, product manager, growth marketer, Customer Support Head, or any other key decision maker – we can guarantee you’ll have priceless insights to take home, and much more you can act upon

Learn from industry experts

Learn directly from industry experts on Future Proofing Brands with Conversational CX: how it’ll impact brands and customers and how you can leverage it to drive conversions, impact and offer a differentiated value proposition to break through the clutter of the festive season.

Kick-Start your CX Automation Journey

Not sure where to start? Learn how to engage customers with an AI-powered digital assistant that captivates users, delivers actionable insights and drives conversions. Take home practical, do-able tips that’ll give you a great launchpad to kick off your CX automation journey.

Take home actionable tips

You’ll learn how to integrate Conversational CX into your brand strategy, and see results right from the get-go. Our experts will answer everything you’ve wanted to know!

Special Edition

What’s New at Yellow.ai in 2022

3hrs 36 minutes

What’s New at Yellow.ai
2022 Q1

Meet our leaders and subject matter experts on the new product announcements this quarter and see how these capabilities can transform your business. Come join the panel discussions and interactive product demos with Conversational AI industry experts.

Missed the live session?

1. Keynote by CPO, Rashid Khan

Why total experience automation matters?

Rashid Khan

Co-Founder & CPO

It is becoming increasingly important for businesses to provide personalized, connected and intuitive experiences for their consumers and employees across a wide range of potential touchpoints. Rashid Khan, Chief Product Officer of Yellow.ai, walks us through the importance of Total Messaging Channels (TMCs) emerging as a significant strategic method for providing superior customer and employee experience.

Total experience is increasingly becoming a key competitive advantage.
The use of messaging channels i.e. conversational messaging is emerging as a critical strategic means for achieving superior customer and employee experience.
Customer delight and happier employees are becoming primary end-business outcomes.

2. Marketplace launch

Introducing new pre-built, low-code Dynamic AI agents

Using data from billions of conversations, we’ve been able to create pre-built Dynamic AI agents for industries such as automotive, retail and human resources. You can now select pre-built templates from the world’s largest marketplace for enterprise-ready AI agents and Ai agent components as well as configure them according to your requirements

Prebuilt, pre-trained hundreds of Dynamic AI agent templates across verticals, use cases and channels.
Faster time to market, ease of use and convenience.
Reduce deployment time by up to 50% and increase solution accuracy.

Panelist

Pankaj Kumar

VP, Product Management

Ganesh Srinivasan

Director, Product Marketing

Dhiraj Ramakrishnan

Director, Product Management

3. Panel discussion

Highlighting the role of conversational AI in enriching employee experiences

Watch the insightful customer panel with Sejal Parikh, MD, Accenture. Says Ms Parikh, “The HR function has changed in the last decade. There has been a complete shift to talent management with a focus on talent attraction, talent engagement and more. Conversational AI is helping reduce the repetitive queries that we deal with. AI can help improve employee engagement and also save up to 40% of an HR personnel’s time.”

Utilize the best practices and latest trends in technology to sustain the hybrid working environment.
Leverage conversational AI tech to drive employee engagement initiatives.
Use pre-built HR bots that automate end-to-end employee experience using out of the box integrations

Panelist

Sejal Parikh

MD at Accenture- SAP Cloud

Tejeswi Sreekantan

Global Director, Partnerships

Garima Pandey

AM, Product Marketing

4. Live demos

Creating intelligent voice bots to humanize voice interactions

Watch the demo by our Voice Product lead, showcasing intelligent voice bot conversations that highlight the Dynamic AI agent’s ability to empathize, understand, reroute and complete journeys in multiple languages, tonalities and accent.

Humanize voice interactions to enhance conversational experience.
Build bots that can handle interruption while being empathetic and adaptive.
Understand multiple languages and dialects.

Panelist

Abhimanyu Singh

Associate Director, Product Management

Ganesh Srinivasan

Director, Product Marketing

5. Inbox feature release

Launching a host of new functionalities

Discover how Inbox with its newly launched features can boost agent productivity by up to 30% and improve CSAT by up to 40%. The new features will augment the benefits of Inbox for its users.

Reduce Email ticket resolution time with Auto Assignment.
Enhance Customer Experience with Email SLA Management.
Never let conversations go unanswered with post-24 hour WhatsApp messaging.
Provide in-person support from anywhere with video calling.

Panelist

Ashwin Vedachalam

Product Manager, Product Management

Nitish Bhardwaj

Manager, Product Marketing

Akshat Dhabi

Product Manager, Product Management

6. What’s new in Engage

Introducing unified user profiles with in-app tracking and seamless integrations with CRMs/MarTech stack

We have realized how important it is for brands to deliver an omni-channel customer experience that’s consistent and delivers a holistic customer experience throughout the customer lifecycle, from acquisition through transaction, to retention and growth. In this hands-on session, learn about the new capabilities and how you can build a cohesive marketing strategy with 360-degree Engage.

Enable omnichannel experiences across the customer lifecycle.
Drive data-powered lead generation strategy using a unified user profile.
Improve conversion rate with 2-way engagement.

Panelist

Surender Selvaraj

Associate Director, Product Management

Sarthak Gupta

Product Manager, Product Management

Garima Pandey

AM, Product Marketing

7. Studio updates

Showcasing ways to enhance conversational design

If you are a developer, you must watch the Studio updates. Our Product Lead showcases how to enhance Conversational Design seamlessly with Bot Studio.

Auto-recommendation of utterances to empower organizations to go live faster with greater accuracy of intent detection and resolution.
Identification and classification of erratic/problematic conversations which will help organizations improve the experience their end-customers face.

Panelist

Anirudh Shenoy

Senior Product Manager, Product Management

Nitish Bhardwaj

Manager, Product Marketing

How consumers no longer need to be put on hold

42 MINS

July 30, 2021

Customer experience automation-Yellow.ai’s Raghu Ravinutala

35 MINS

July 9, 2021

Voice of the Machine

23 MINS

July 15, 2021

envision

Sneak-peek into Envisions!

Envision the Futureof Generative AI for Enterprises

On-Demand Video

Unlocking the Power of Creativity: Harnessing the Potential of Generative AI in Enterprises

Leading with Generative AI: A Customer Perspective

Exploring the Core Capabilities of Generative AI: A Roadmap for Business Transformation

Finding a Business Case for Generative AI: An Analyst View

Partnering for Progress: Leveraging Generative AI to Drive Innovation

From Natural Language Processing to Generative AI: The Evolution of Conversational AI Platforms

Envision the Future of Business Interactions

On-Demand Video

How is AI future-proofing business interactions of today?

Do chatbots really work? Decoding the business impact

Conversational AI Goes on Offense

Transforming business interactions at scale

Google’s answer to personalized conversations: take a step closer to your customers

Keynote: Will Voice AI Make or Break Your CX?

Riyaz Ladiwala

Senior EVP &Head of Technology & Operations

Expert Opinion: The Role of AI in Digital Transformation

Kane Simms

Founder, VUX World | Speaker and host

Case study

Platform Demo

Roundtable Discussion: Is Voice AI the Future or A Fad?

Keynote: How Zalora is preparing itself to stay ahead of the game this virtual shopping season

Kannan Rajaratnam

Regional Director of Payments &Customer Operations

Virtual Coffee table

How AI is transforming the retail space amidst a pandemic

Expert Session: Generate more business with Instagram Messaging

Ekta Agarwal

Strategic Product Partnership

Case Study

What you will learn from Envision – The Future of Retailand E-commerce?

Envision the Futureof Businesses in Metaverse

1. Roundtable Discussion

Metaverse – The Future or A Fad?

2. Expert Session

Conversational AI in Metaverse

3. Expert Sesssion

NFT: The Key to Metaverse Economy

4. Fireside Chat

Gaming in Metaverse is a Serious Business

5. Expert Session

AI in Metaverse

6. Expert Session

The Big Talent Hunt for Metaverse

What’s New at Yellow.ai2022 Q1

1. Keynote by CPO, Rashid Khan

Why total experience automation matters?

2. Marketplace launch

Introducing new pre-built, low-code Dynamic AI agents

3. Panel discussion

Highlighting the role of conversational AI in enriching employee experiences

4. Live demos

Creating intelligent voice bots to humanize voice interactions

5. Inbox feature release

Launching a host of new functionalities

6. What’s new in Engage

Introducing unified user profiles with in-app tracking and seamless integrations with CRMs/MarTech stack

7. Studio updates

Showcasing ways to enhance conversational design

Get in on the latest in AI

Envision the Future
of Generative AI for Enterprises

Senior EVP &
Head of Technology & Operations

Regional Director of Payments &
Customer Operations

What you will learn from Envision – The Future of Retail
and E-commerce?

Envision the Future
of Businesses in Metaverse

What’s New at Yellow.ai
2022 Q1