The Future of Chatbots. Will They Continue Transforming Business Operations?

Far from the coronavirus being Pandora’s box event for chatbots alone, it is clear that Artificial Intelligence’s role in the “call center intervention” has shown fruition in the past 18 months beyond anyone’s expectations. Having a digital strategy in place with opportunities to grow and even the possibility of a self-serve is what saved many businesses from running into the ground. And here is where chatbot automation plays a huge role. The revenue from chatbots and vice versa play hand-in-hand with one another leading to an exponential growth phase that will probably peak ~2025.