Instagram
Automation – A
Game Changer
For Brands

Increase followers and turn them into loyal customers by promoting, automating responses, cross-selling and upselling your products with Instagram DM automation, taking your business to new heights.

Automate Instagram engagement and increase
loyalty and retention

Break the ice with consumers

Your prospects are knocking on your Instagram profile and are looking for ways to engage. Make it easy by adding ice-breakers with automated, yet personalized quick replies so they know you more.

Break the ice with consumers

Increase meaningful engagement

Increase followers, comments and reactions by running AI-powered campaigns, like contests, or giveaways. Tweak the campaign anytime by analysing the performance with Yellow.ai’s intuitive analytics board.

Increase meaningful engagement

Use private reply to follow-up on public inquiries

Take charge of your message threads and use automated private replies to follow up on public inquiries via direct message. No query goes unresponded!

Use private reply to follow-up on public inquiries

Automate responses to Instagram stories

Engage with brand love messages and send responses back to Instagram posts or story mentions when relevant.

Automate responses to Instagram stories

Break the ice with consumers

Increase meaningful engagement

Use private reply to follow-up on public inquiries

Automate responses to Instagram stories

Leverage Instagram automation to boost
commerce & sales

Turn inquiries into sales

Automate responding to product inquiries with the intention of providing a guided buying experience and a complete checkout process, all within Instagram.

Turn inquiries into sales

Leverage shop product templates

Leverage aesthetic ‘shop product templates’ to provide direct product links for purchase and seal the deal with pre-built checkout integtations.

Leverage shop product templates

Generate qualified leads and sales

Automatically qualify leads, collect profile details and store phone numbers to start conversations, proactively so you can sell & upsell, only with the qualified leads.

Generate qualified leads and sales

Turn inquiries into sales

Leverage shop product templates

Generate qualified leads and sales

Provide personalized support & improve CSAT with
Instagram automation

Automate customer support on Instagram

Respond to and resolve customer inquiries on Instagram without redirecting to another channel, with the help of an AI-powered virtual assistant.

Automate customer support on Instagram

Handover complex queries to live agents

Use private reply feature for sensitive or complex comments to further support customers. Or better yet, transfer the query in real-time to your live agents.

Handover complex queries to live agents

Easily integrate with your existing tools

Connect your Instagram bot with your CRM, Inventory Management Software, Analytics and more, to always keep the customer at the heart of all conversations.

Easily integrate with your existing tools

Automate customer support on Instagram

Handover complex queries to live agents

Easily integrate with your existing tools

0

%

People are more interested in a brand after seeing it on Insta

0

B+

Monthly users

0

%

Use Insta to research products

0

M

Users tap on shopping posts

We win, when our customers win!

“Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Award-winning enterprise-grade
Conversational AI solutions

Customer Support Automation

Customer Support

Build delightful customer relationships

We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.

Customer Engagement

Customer Engagement

Boost your customer engagement to gain higher returns

Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyalty for the brand.

Conversational Commerce - Improve cross-channel customer conversions

Conversational Commerce

Improve cross-channel customer conversions

Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions – across languages, timelines, and channels.

HR Automation

HR Automation

Turn employee potential into performance

Help your employees scale up quality work by off-loading the repetitive tasks like payroll management, tax calculation and application of leaves to yellow.ai’s digital workers.

AI-driven ITSM automation

AI-driven ITSM automation

Reduce bottlenecks with AI-driven ITSM automation

Improve process automation, resolve queries faster, and streamline ticketing with conversational voice and text AI-led ITSM automation. It’s a one-stop-shop for all things IT.

Latest Insights

Yellow.ai now on Genesys App foundry

Yellow.ai Platform Now on Genesys AppFoundry

Making the Daily Lives of Citizens Easier

Making the Daily Lives of Your Citizens Easier

14 key questions to help you evaluate conversational AI solutions

Build your first dynamic AI chatbot in under 10 clicks

Learn how