Buyer’s Guide to Evaluating Conversational AI Solutions

If you’re evaluating conversational AI solutions, you’ll quickly find that many vendors are saying the same thing, and it’s tough to sort through the noise. This buyer’s guide covers 14 key questions to help you evaluate conversational AI solutions.

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Whether you are looking for a chatbot solution that will help delight your customers with frictionless experience or improve the productivity of your workforce, AI-powered self serve is a game changer. And that is exactly what conversational AI promises to deliver. However, with so much of crowd, noise and hype around the solutions in the enterprise conversational AI market, it is quite easy to fall into the trap of the wrong tool that does not fit your bill.