Deploy Healthcare Chatbots to Automate Healthcare Services

Healthcare industry chatbots make it easier for patients, insurance companies and healthcare professionals to communicate with one another.

Patients’ full medical experience will be enhanced with the help of automation and delivered through the Yellow.ai healthcare chatbot.

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Deploy Healthcare Chatbots to Automate Healthcare Services

Win with healthcare chatbots

of live contact
reduced

of internet users feel that the best feature of a chatbot is
its 24-hr availability

of customer support
cost saved

more ease in accessing customer information

Top industry use-cases of healthcare chatbots

Provides the correct patient information

Healthcare data, such as illness symptoms, diagnostics, markers and potential therapies, are used to train chatbot algorithms. Medical Chatbots can comprehend the user’s inquiries and respond based on predefined labels in the training data.

Assists in scheduling appointments

A medical ai chatbot extracts information about appropriate physicians, open slots, clinics and pharmacy hours, helping patients schedule appointments with physicians.

Addresses insurance-related queries

Patients can use healthcare chatbots to get insurance and access vital medical resources. A medical chatbot can help patients understand their insurance policies by explaining key terms, such as deductibles, co-payments, and out-of-pocket maximums

Collects feedback

A healthcare chatbot can be programmed to ask patients for feedback through surveys. Surveys can be designed to ask specific questions about the patient’s experience, such as the quality of care they received or how easy it was to schedule an appointment.

Answers queries in seconds

A medical chatbot can be available 24/7, allowing customers to get answers to their questions outside of regular business hours. This can be particularly helpful for customers in different time zones or those with busy schedules.

Appointment management

Assist hospital staff and patients book, scheduling, and managing appointments and bookings with ease using ai healthcare chatbot. Reduce the time that patients spend waiting on hold or navigating a phone tree and improve the patient experience.

Active health reminders

Help patients track their medication schedule through personalized reminders. Inform them about their upcoming appointments via SMS, email, or push notifications. Reduce no-shows and ensure that patients are prepared for their appointments

Seamless patient engagement

Track and guide the patients through suggestions on workouts, meditation, nutrition and overall health management. Remind patients to take their medication at the appropriate times and improve medication adherence and prevent adverse events.

Our customers

Benefits of healthcare chatbots

24/7 patient support

Patients may access any medical help 24 hours a day, seven days a week, thanks to AI agents. rn

Scalability

More employees are needed to handle many demands at the same time. But intelligent medical chatbots can manage multiple interactions at once with high accuracy.

Cost reduction

Handle routine and repetitive tasks, such as appointment scheduling, medication
reminders, and answering common questions using medical chatbots. Reduce the need for staff to perform these tasks.

Real-time interaction

Communicate with patients through instant messaging platforms, such as SMS or messaging apps, providing real-time responses to patient inquiries.

Win patient trust

Use natural language processing and respond in a human-like manner can build trust with patients. By creating a more natural and engaging experience, patients may feel more comfortable interacting with the chatbot.

Reduced waiting times

Enable patients to get immediate responses and solutions. Understand patients’ questions and provide real-time responses that are tailored to their individual needs.

Popular integrations

Who can leverage healthcare chatbots?

Diagnostic centers

Hospitals

Mental health clinics

Why choose Yellow.ai for building an healthcare chatbots?

Omnichannel customer experience

Proprietary NLP engine

Proactive multilingual support

Customizable and scalable

Advanced contextual understanding

Live agent hand-off

Customer analytics

Easy integrations

No code development

We win, when our customers win!

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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