How Conversational AI is transforming the Retail & E-commerce industry – featuring Tech Mahindra

Speakers

Tejeswi Sreekantan

Vice President Global Partnership, Yellow.ai

Nikhil Pereira

Global Head - CX Practice, Tech Mahindra

Moderator

Vaibhav Dalal

Head of Delivery - Automation & Conversational AI, Tech Mahindra

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What will you learn?

What is the importance of CX for building future-proof enterprises?

How to leverage conversational AI to redefine the way enterprises connect with customers, employees, and vendors

How can Tech Mahindra and Yellow.ai’s joint conversational AI implementations help reduce operational costs, optimize resources, improve response time, and provide intelligent user insights for enterprises?

About Speakers

Tejeswi Sreekantan

Vice President Global Partnership, Yellow.ai

Tejas has over a decade of experience in the SaaS industry building successful sales teams to expand into global markets. A specialist in building sales teams for startups and displacing established enterprise software solutions globally, Tejas is building a 5x YoY growth across APAC, Middle East, Europe and ANZ market at Yellow.ai.

Nikhil Pereira

Global Head - CX Practice, Tech Mahindra

Customer Experience (CX) evangelist responsible for 360 degree Digital Transformation across People, Process and Technology. Nikhil leads all CX related initiatives for existing and new clients, and drives CX consulting, providing expert guidance for large strategic deal and building end-to-end CX capability stack for Tech Mahindra.