How Omnichannel Virtual Assistants are Reducing Call Volumes by 50%

Speakers

Muralidharan C.

SVP of Customer Success, Yellow.ai

Eric Hansen

Chief Information Officer, Waste Connections

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What will you learn?

Customer-centric digital transformation

Learn how Waste Connections, Canada adopts a mindset that puts the customer at the center and focuses on driving maximum value for their customers through their servcices.

Key focus areas of digital transformation

Where companies should focus their efforts when planning and executing a digital transformation strategy to build innovative and valuable experiences for customers.

Impact Trina – The Intelligent Virtual Assistant

How Trina, the Intelligent Virtual Assistant is improving customer service and bringing about a competitive advantage at Waste Connections

About Speakers

Muralidharan C.

SVP of Customer Success, Yellow.ai

Murali heads post sales teams at Yellow.ai, which includes delivery, support & adoption teams. He also leads training and developer community teams. Prior to Yellow.ai, he setup Accenture Ventures & Open Innovation in India, consulted enterprise APAC clients on Digital transformation & innovation, headed UiPath’s India & APAC strategy. He was also a member of IBM’s market development team.

Eric Hansen

Chief Information Officer, Waste Connections

Eric O. Hansen has been Senior Vice President – Chief Information Officer of WCI since February 1, 2019. From July 2004 to 2019, Mr. Hansen served as Vice President – Chief Information Officer of WCI. From January 2001 to July 2004, Mr. Hansen served as Vice President – Information Technology of WCI. From April 1998 to December 2000, Mr. Hansen served as Director of Management Information Systems of WCI. Mr. Hansen holds a B.S. degree from Portland State University.