Learn How to Craft a Winning Omnichannel CX Strategy in 2022

Speakers

Rashid khan

Chief Product Officer & Co-founder, Yellow.ai

Anupama Hoon

Chief Product Officer, Zenyum

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What will you learn?

Why messaging matters for your business?

The generation now wants to connect instantly with friends, family and businesses alike. Learn how to utilize and implement the most popular channels where your audience loves to hangout the most to increase visibility.

Zenyum’s business challenge and the solution

Zenyum’s wanted a way to handle the large volume of incoming queries. We implemented an omnichannel support for Zenyum. A chatbot that is live on multiple channels; all being handled from a unified dashboard increasing agent productivity.

How does this help your business?

Understand how Voice and Text Automation can help your customer support operations to drastically reduce operational costs and witness your customer satisfaction scores reach an all-time high!

About Speakers

Rashid khan

Chief Product Officer & Co-founder, Yellow.ai

Rashid is an alumni of NIT Warangal and has over a decade of experience. He has also authored a book “Learning IoT using Particle Photon & Electron”

Anupama Hoon

Chief Product Officer, Zenyum

Anupama spent 8 years in Banking and finance roles in India. She jumped into the world of startups and her love for complex problem solving bought her into the world of product management 5 years ago.In her role as Chief Product Officer, she owns and constantly innovates on the customer and dentist experiences across the region and thrives in leading the product and engineering teams for Zenyum.