5 Ways to Delight Your Customers with AI-Powered Self Service

A new era of Consumer Behaviour and Communications is here, and enterprises are undergoing a rapid digital transformation. AI is powering the efforts of Advertising and Marketing teams of enterprises. A 2019 survey conducted by Harvard Business Review stated that nearly half of the marketers rated mobile messaging as highly important today. Enterprises that implement AI solutions today, will be the Moghuls of tomorrow. Ready to learn all about Chatbots for Advertising Engagement Automation.

Enterprises undergo constant digital transformation in a tech-savvy world. As the world embraces a post-COVID-19 work scenario, businesses are innovating their marketing, sales & customer support strategy. In a world where in-store shopping has become a thing of the past, attracting, nurturing and engaging customers online requires reimagining customer journeys for the current and future needs.

Automation is breaking silos between sales, service, marketing and commerce – bringing together an integrated brand experience at every customer touchpoint. Voice AI is the new wave of conversational CX which is here to transform contact centers from being items of cost to items of revenue. Businesses that want to stay ahead in the game are adopting Voice AI to deliver exceptional customer experiences.

With retail stores seeing a variation in footfall and customer behavior owing to the COVID-19 pandemic, retailers are exploring technology that can augment their stores and sales. In a market scenario where customers can’t physically visit the market, retailers are left searching for a go-to-customer strategy. Discover how you can make your customers feel like one in a million and offer them unlimited choices in your online store with Endless Aisle.

Global enterprises are realizing that they need to keep customers engaged to grow their business in a sustainable manner using messaging that matters, crafting messages that engage its recipients on a regular basis on the channel that is most used today – Instagram. Over 81% of people research products on Instagram before making a purchase. While people are ready to interact on Instagram, is your business ready to handle the high volume of interactions? Yellow.ai makes conversations happen at scale, driving conversions without having to invest.

Far from the coronavirus being Pandora’s box event for chatbots alone, it is clear that Artificial Intelligence’s role in the “call center intervention” has shown fruition in the past 18 months beyond anyone’s expectations. Having a digital strategy in place with opportunities to grow and even the possibility of a self-serve is what saved many businesses from running into the ground. And here is where chatbot automation plays a huge role. The revenue from chatbots and vice versa play hand-in-hand with one another leading to an exponential growth phase that will probably peak ~2025.